Carter Hicks

Loud and Clear, Inc is a production company in the live event industry focusing on everything from concerts and festivals to major corporate, religious and political events. My duty as Warehouse Manager includes the following:

• Running day to day operations regarding the fulfillment of orders and organization of the warehouse.
• Implementing inventory management systems and regular inventory counts to optimize stock levels and reduce shrinkage.
• Developing new resources for training utilizing software programs such as Inifit-i Workforce Solutions to create video courses, powerpoint slides, and quizzes to facilitate an optimal onboarding process and training for new policies/procedures.
• Training and mentoring staff (both management and associates) on the utilization of our rental/inventory software.
• Training and managing staff (both management and associates) on safety protocols and operational procedures such as forklift safety, truck loading/unloading procedures, and timely order fulfillment.
• Designed, and developed workflows that improved processing times and enhanced productivity in the rental/inventory software of both R2 and Flex.
• Hiring and managing a large labor pool of Seasonal Staff as well as Stagehand Labor within an allocated labor budget to maximize efficiency and meet tight deadlines for orders.
• Managing expenditures and purchase orders of office/warehouse supplies and PPE equipment to maintain a safe, clean, and orderly warehouse.
• Designing new departments in the warehouse through overseeing shelf installation, designing storage bins, utilizing clean and efficient storage techniques and hiring management personnel.

• Weekly inventory counts of various categories of product.
• Ordering any and all needed store supplies including shipping supplies, janitorial products, shelving units, utility carts, ladders, paper, folders, etc.
• Managing and re-stocking all returned gear.
• Assessing what to do with damaged gear returns such as in-store fixes, sending gear to third party repair stations, and building/creating bill of lading forms for freight pallets of damaged product to be sent back to the distribution center.
• Implementing various methods to reduce retail shrink such as ordering locking hooks to prevent grab-and-go theft, ordering glass cases to secure high end product, running weekly reports on various high theft areas of product.
• Filling out a daily safety and security checklist every morning before opening the store.
• Daily cash register building, daily deposits, ordering change roll denominations when needed.
• Managing all shipping and receiving in the warehouse.
• Building display planograms.
• Developing efficient methods for warehouse organization to increase speed of sale.
• Training warehouse associates in the various daily processes of operations including shipping/receiving, assisting in inventory counts, re-stocking products, maintaining cleanliness and organization in the warehouse.
• Developed talented team, participating in hiring, coaching, and performance management processes.
• Implemented cost-saving initiatives to reduce overhead costs.
• Managing the daily operations of multiple departments to maximize efficiency.
• Creating reports to track performance metrics against established targets.

• Responsibilities include: bookkeeping (Excel), collecting and depositing money, handling tenant complaints, and meeting with prospective tenants
• Maintenance duties such as; grounds keeping, grass, building clean-up, painting, lifting, hauling and disposing material
• JD & RC Hicks Real Estate responsibilities similar to above Hicks Manor Incorporated maintenance such as painting, cleaning, parking lot work Hicks Manor Sign Company—design drawings, moving and erecting signs

• Daily janitorial duties
• Uploading photos of used gear purchased by the company
• Shipping/receiving
• Running reports of daily returns, repair returns, used gear buy-ins, online returns.
• Warehouse organization and cleanliness
• Building reverse logistics pallets to return to the distribution center

• Built relationships with regular customers through friendly conversation and follow-up calls.
• Greeted customers warmly upon entering the store and provided them with assistance in finding items they were looking for.
• Maintained cleanliness of sales floor area including dusting shelves, vacuuming carpets, mopping floors, and cleaning windows.
• Organized merchandise on sales floor according to store standards for easy customer access.
• Assisted in inventory control by restocking shelves when needed.
• Received and stocked weekly truck deliveries

• Stored and rotated food products properly, maintaining freshness.
• Cooked food according to recipes set by establishment.
• Monitored food items, maintaining minimum guidelines for temperature, taste, and quality.
• Handled cash transactions efficiently; ensuring accuracy when processing payments from customers.
• Stocked and maintained sufficient levels of products to drive smooth food service.

• Adhered to delivery schedules and deadlines.
• Checked delivery addresses and verified correct package delivery.
• Utilized relevant map programs and GPS systems to navigate routes.
• All in store related activities such as inventory, cleaning, and serving customers.

• Studio—Front Desk responsibilities such as greeting customers, phone calls and collecting payments (cash register)
• Lighting and Sound

• Checking books in and out, computer and cash register (for fines) operation
• Enforced library policies regarding borrowing privileges, overdue notices, holds, reserves, renewals.
• Maintained accurate records of library materials checked out or returned using automated circulation systems.
• Organized special collections of material upon request from patrons or librarians.
• Scanned library materials into the computer system to update patron accounts accurately.
• Inspected returned materials for damages before checking them back into the system.