Carter Hill
Decatur,IN
Summary
Skilled Labor Worker with strong track record of success in maintenance, repair and general labor. Multitasks and works well in fast-paced, high-volume environments. Flexible work and shift schedule with expertise operating basic hand and power tools. Excellent work performance in individual and team roles combined with superior attendance record. Dependable Laborer skilled in using hand and power tools in construction environments. Collaborates well with other team members and willing to help in any capacity to complete jobs. Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving. Successful Customer Service Director with extensive experience in managing operational customer service teams. Proficient with working knowledge of customer service software, databases and tools. Strong leader committed to motivating team members to deliver better results. Attentive Customer Service Representative with 4 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player. Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
6
6
years of professional experience
Work History
Production Worker
FCC Adams, LLC
2022.07 - 2023.05
- Participated in continuous improvement initiatives, implementing best practices to enhance overall efficiency.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Inspected products and machines to maintain quality and efficiency.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Followed safety procedures and guidelines to maintain safe working environments.
- Made sure that products were produced on time and are of good quality.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained machinery to prevent overloads and avoid malfunctions.
Laborer
Fleetwood RV
2023.06 - 2024.02
- Optimized resource utilization by assisting in the recycling or repurposing of leftover materials from completed projects.
- Cleaned and maintained tools, equipment and worksites.
- Facilitated timely project completions by consistently meeting deadlines for assigned tasks.
- Observed site safety rules to maximize protections for team members and equipment.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Used variety of hand and power tools to complete tasks.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Maintained organized and clean work areas at all times on job sites.
Retail Worker
Kroger
2019.07 - 2021.11
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted in store layout redesigns, contributing to a more intuitive shopping experience and increased customer dwell time.
- Used in-store system to locate inventory and place special orders for customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Assisted customers with prompt and polite support in-person and via telephone.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Team Member
Pizza Hut
2017.10 - 2019.01
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
Education
Technical Certificate - IT Support
Ivy Tech Community College of Indiana
Indianapolis, IN08.2025
High School Diploma -
Adams Central High School
Monroe, IN06.2020
Skills
POS Systems and Ordering Platforms
Microsoft Office Suite
POS systems expert
Sales Transactions
Customer Service
Call Center Operations
MS Office
Store Organization
Positive Customer Engagement
Retail Merchandising
POS Systems
Timeline
Laborer
Fleetwood RV
2023.06 - 2024.02
Production Worker
FCC Adams, LLC
2022.07 - 2023.05
Retail Worker
Kroger
2019.07 - 2021.11
Team Member
Pizza Hut
2017.10 - 2019.01
Technical Certificate - IT Support
Ivy Tech Community College of Indiana
High School Diploma -
Adams Central High School
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