Carter Hovind
Seattle,WA
Summary
High-energy restaurant management professional offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Westward
05.2022 - Current
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes
- Handled cash accurately and prepared deposits.
- Developed learning resources for staff.
- Organized company outings to purveyors, liquor companies, and vineyards used by the restaurant.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Server
Westward
03.2021 - 05.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
The Whale Wins
11.2021 - 03.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked within a small team as a server, bartender and barista throughout my shifts.
- Developed wine knowledge classes for the staff and created a monthly wine feature within the larder located in the restaurant.
Server
Bar Melusine
09.2019 - 03.2020
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Increased sales with upselling techniques and thorough knowledge of menu items, and specials.
- Used my knowledge of Normandy/Brittany culture to educate fellow staff members and create excitement for the guests.
Server
El Gaucho
10.2016 - 08.2019
- Enhanced customer satisfaction by recommending and pairing wines with menu items based on individual preferences.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
Associate Fine Arts - Fine Arts
Studio Escalier
Paris, France09.2016
Skills
- Staff Management
- Inventory Control
- Operations Management
- Staff Development
Certification
- Certified Level I Sommelier, Court of Master Sommeliers - 2018
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Assistant General Manager
Westward
05.2022 - Current
Server
The Whale Wins
11.2021 - 03.2022
Server
Westward
03.2021 - 05.2022
Server
Bar Melusine
09.2019 - 03.2020
Server
El Gaucho
10.2016 - 08.2019
Associate Fine Arts - Fine Arts
Studio Escalier
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