Carter Jorgensen
Jellycat
Saint Paul,MN
5
years of professional experience
Knowledgeable and motivated with a proven track record in resolving customer inquiries and enhancing satisfaction levels. Successfully implemented new feedback mechanisms that improved service quality. Demonstrated strong communication and problem-solving skills, contributing to effective team collaboration. Experience in training programs and process improvements, enhancing team performance and operational effectiveness in fast-paced environments.
Work History
Customer Service Advisor
9 Months- Assisted customers with product inquiries and order processing, enhancing overall satisfaction.
- Addressed customer complaints by employing effective communication and problem-solving techniques.
- Supported team in maintaining product knowledge to provide accurate information to clients.
- Collaborated with colleagues to streamline service processes and improve response times.
Forklift Operator
9 Months- Operated forklifts to transport freight within warehouse, ensuring safe and efficient movement of goods.
- Conducted daily inspections on equipment to maintain compliance with safety regulations and operational standards.
- Loaded and unloaded shipments accurately, reducing potential delays in delivery schedules.
- Collaborated with team members to streamline inventory management processes, enhancing overall warehouse efficiency.
- Trained new staff on forklift operation protocols and safety procedures, fostering a culture of safety awareness.
Operations Supervisor
7 Months- Supervised daily operations, ensuring compliance with safety regulations and company policies.
- Trained and mentored staff on operational procedures and best practices to enhance team performance.
- Coordinated logistics to optimize shipping schedules and improve delivery efficiency across multiple locations.
- Implemented process improvements that reduced turnaround times and minimized operational disruptions.
- Conducted regular performance evaluations, providing feedback to promote employee development and accountability.
- Collaborated with cross-functional teams to streamline workflows and enhance overall operational effectiveness.
Store Manager
1 Year- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, optimizing stock availability and minimizing shrinkage.
- Trained and mentored staff on customer service best practices and product knowledge.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
General Manager of Sales
1 Year 5 Months- Developed and implemented operational strategies to enhance member satisfaction and retention.
- Oversaw daily operations, ensuring compliance with company policies and industry standards.
- Trained and mentored management staff to improve team performance and service delivery.
- Analyzed financial reports to create budgets that align with organizational goals.
- Coordinated marketing initiatives to increase membership enrollment and community engagement.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
Education
Associate of Science - Business Management
Skills
Customer relations
KPI monitoring
Customer focus
Sales proficiency
Training programs
Building rapport
Dispute resolution
Team building
Product and service solutions
Coordination
De-escalation techniques
Quality control
Accomplishments
- Promoted to General Sales Manager after 8 successful months in the sales department at LA Fitness.
- Implemented marketing strategies which resulted in over 50% growth of customer base at my specific club.
- Documented and resolved loading issues which led to a more efficient and secure loading process at Central Transport.
- Supervised team of 50+ staff members.
- Achieved 100+ cubed trailers through effectively helping with the loading process.
- Resolved product issue through consumer testing at Campus Market.
- Trained 20+ new employees on proper forklift operation and safety.
- Consistently determined load weight to cube ratio for most efficient loading.
- Loaded and unloaded trucks at a rate of 20-25 pallets per hour.
- Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Efficiently handled over 100 calls and emails daily, delivering information and service to guarantee customer satisfaction.
- Ensured that customers were satisfied with company products and services by doing purchase follow-up emails.
Timeline
Customer Service Advisor
Jellycat
01.2026 - CurrentRead More
Forklift Operator
FedEx Freight
03.2025 - 12.2025Read More
Operations Supervisor
Central Transport, LLC
06.2024 - 01.2025Read More
Store Manager
Campus Market
06.2023 - 06.2024Read More
General Manager of Sales
LA Fitness
10.2021 - 03.2023Read More
Augsburg University
Associate of Science from Business Management
Read More