Carter Kahl
Grosse Pointe,MI
Summary
Highly motivated and dependable professional with a passion for challenges and continuous learning. Committed to delivering exceptional customer satisfaction through strong organization, communication, and memorization skills. Proactively supports colleagues to enhance team productivity and fosters a positive work environment. Energetic and dedicated to achieving customer happiness and a thriving workplace culture.
Overview
9
9
years of professional experience
Work History
Senior Mortgage Broker
Next Door Lending
01.2023 - Current
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Monitored pipelines to track and log status of loans.
- Developed and maintained relationships with customers, lenders and other third parties.
- Monitored portfolio performance and provided clients with periodic updates on loan progress.
- Developed and implemented marketing campaigns to generate new business opportunities.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
Senior Mortgage Banker
Rocket Mortgage
03.2020 - 01.2023
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Worked with underwriters to fix application problems and resolve issues.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Explained different types of loans pertaining to client situations.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Negotiated loan terms and conditions with clients to maximize profitability.
- Participated in industry events and conferences to build relationships and gain market intelligence.
- Developed and maintained relationships with customers, lenders and other third parties.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Proactively identified solutions for customers experiencing credit issues.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Assistant Sous Chef
Karls Cabin
05.2019 - 03.2020
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Trained, managed and guided new hires, improving overall performance and productivity.
- Acted as head chef when required to maintain continuity of service and quality.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Planned and directed high-volume food preparation in fast-paced environment.
- Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
Assistant Kitchen Manager
Lakepointe Yacht Club
06.2017 - 04.2019
- Worked with regular customers to understand requirements and provide food that best catered to their needs.
- Saved money by investigating food cost losses and implementing cost-saving initiatives and creating fresh new approaches to long-standing problems.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Inspected kitchen to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
- Cooked meals according to administrative policies, health code regulations and food service standards.
Prep Line Cook
Station 885
02.2015 - 04.2017
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Grilled meats and seafood to customer specifications.
Education
High School Diploma -
Plymouth High School
Canton, MI2017
Business Administration And Management
Schoolcraft College
Livonia, MISkills
- Efficient multitasking
- Excellent communication
- Team Oriented
- Problem Solving
- Organization
- Leadership
- Motivation
- Ability to work under pressure
- Self management
- Ability to learn new things quickly
Timeline
Senior Mortgage Broker
Next Door Lending
01.2023 - Current
Senior Mortgage Banker
Rocket Mortgage
03.2020 - 01.2023
Assistant Sous Chef
Karls Cabin
05.2019 - 03.2020
Assistant Kitchen Manager
Lakepointe Yacht Club
06.2017 - 04.2019
Prep Line Cook
Station 885
02.2015 - 04.2017
High School Diploma -
Plymouth High School
Business Administration And Management
Schoolcraft College
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