Carter Knight
Dallas,TX
Summary
Knowledgeable and dedicated professional with extensive experience in the customer service industry. Meticulous team player with gregarious, positive demeanor and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success.
Overview
7
7
years of professional experience
Work History
Creative Pro
Apple
07.2021 - Current
- Passion for education and proven ability to instruct in a “hands-off” manner while connecting with customers through recounting experiences.
- Ability to teach small groups and coach multiple customers simultaneously.
- Exemplary presentation and public speaking skills with demonstrated ability to adapt to complex audiences with many learning styles.
Retail Customer Service Associate
FedEx
05.2019 - 07.2021
- Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies and persuasive communication style.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.
Guest Advocate
Target
04.2016 - 05.2019
- Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
Skills
- Communicates Effectively
- Action and Detail-Oriented
- Manages Complexity and Ambiguity
- Drives Engagement
- Optimizes Work Processes
- Ensures Accountability
- Nimble Learning
- Interpersonal and Tech Savvy
Timeline
Creative Pro
Apple
07.2021 - Current
Retail Customer Service Associate
FedEx
05.2019 - 07.2021
Guest Advocate
Target
04.2016 - 05.2019
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