Summary
Overview
Work History
Skills
Timeline
Generic

Carter Knight

Dallas

Summary

Knowledgeable and dedicated professional with extensive experience in training, customer service, and technology-driven roles. Team-oriented with an approachable demeanor and a proven ability to establish rapport with clients and colleagues. Committed to delivering exceptional customer experiences, driving client success through effective solutions, and contributing to organizational growth.

Overview

6
6
years of professional experience

Work History

Application Specialist

Transfinder
02.2024 - Current
  • Delivered customized training programs to clients and internal teams through webinars, video conferences, one-on-one sessions, and in-person training at client locations, Transfinder University, and the Annual Client Summit. Provided follow-up support to ensure knowledge retention and effective product utilization.
  • Designed and managed training schedules and materials tailored to client-specific needs, including presentations, manuals, and guides. Ensured content remained current by incorporating client feedback, product enhancements, and organizational goals.
  • Evaluated training effectiveness by assessing participant learning, documenting session outcomes, and maintaining detailed records in the CRM system. Collaborated with internal stakeholders to enhance training programs and drive client success.

Creative Pro

Apple
07.2021 - 02.2024
  • Delivered personalized training and Today at Apple sessions to inspire creativity and empower customers with the skills to utilize Apple products and services for photography, videography, music creation, and productivity.
  • Mentored and collaborated with team members to design engaging workshops and foster a culture of learning, serving as the in-store subject matter expert for facilitation and product knowledge.
  • Connected with customers and the local community by tailoring programming to their needs, analyzing feedback, and providing innovative solutions that enhanced the Apple Store experience and built lasting relationships.

Retail Customer Service Associate

FedEx
05.2019 - 07.2021
  • Delivered exceptional customer service by utilizing consultative skills to understand individual customer needs, recommending appropriate FedEx Office products and services, and ensuring quick resolution of customer concerns for printing, signs, graphics, and shipping solutions.
  • Operated and maintained retail equipment to process complex customer orders, manage production queues, and ensure accurate pricing and timely completion of tasks, while maintaining a safe, clean, and organized store environment.
  • Supported store operations by managing inventory, processing financial transactions, assembling and shipping parcels, and ensuring adherence to company policies and procedures to meet performance and customer satisfaction goals.

Skills

  • Communicates Effectively
  • Action and Detail-Oriented
  • Manages Complexity and Ambiguity
  • Drives Engagement
  • Optimizes Work Processes
  • Ensures Accountability
  • Nimble Learning
  • Interpersonal and Tech Savvy

Timeline

Application Specialist

Transfinder
02.2024 - Current

Creative Pro

Apple
07.2021 - 02.2024

Retail Customer Service Associate

FedEx
05.2019 - 07.2021
Carter Knight