Carter Lantz
Muncie,IN
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
07.2021 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
To-Go Specialist
Applebee's
09.2018 - 07.2020
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Utilized POS system to receive and process food and beverage orders.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Education
Bachelor of Science - Criminal Justice & Criminology
Ball State University
Muncie, IN05.2024
Skills
- Conflict resolution - ability to recognize conflict and resolve it by considering consequences and effectiveness
- Written communication - ability to convey information, ideas, or messages effectively and clearly through written means
- Oral communication - ability to convey information, ideas, or messages effectively and clearly through verbal means
- Active listening - ability to receive and retain information quickly and effectively
- Fast learner - ability to learn new roles timely and effectively through hands on application
- Interpersonal skills - ability to make lasting impressions by networking and creating professional relationships
Timeline
Barista
Starbucks
07.2021 - Current
To-Go Specialist
Applebee's
09.2018 - 07.2020
Bachelor of Science - Criminal Justice & Criminology
Ball State University