Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Carter Lee

Cary

Summary

Dynamic retail professional with extensive experience at Lowe's Home Improvement, excelling in customer service and sales techniques. Proven track record in mentoring staff and enhancing store performance through strategic merchandising and data analysis. Skilled in problem-solving, fostering a loyal customer base, and driving significant improvements in customer satisfaction ratings.

Overview

17
17
years of professional experience

Work History

Assistant Store Manager

Lowes Home Improvment
02.2020 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Assistant Store Manager

Food Lion
01.2014 - 02.2016
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.

Platoon Sergeant

US Army
04.2008 - 01.2014
  • Trained, supervised and organized over 45 soldiers and personnel.
  • Collaborated with fellow NCOs to develop innovative tactics and strategies, resulting in improved mission outcomes.
  • Contributed valuable input during key decision-making processes as an integral member of the command team.
  • Promoted safety awareness within the platoon, significantly reducing accidents during training exercises and deployments.
  • Evaluated soldier performance regularly, providing constructive feedback that led to overall improvement in individual skills and abilities.
  • Ensured mission success by effectively overseeing daily operations, personnel assignments, and equipment maintenance.

Education

Bachelor of Science - Computer Graphics

North Carolina State University
Raleigh, NC
05-2020

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Retail operations
  • Mentoring and coaching
  • Sales expertise
  • Sales techniques

Accomplishments

  • Achieved ranking 1st in the district and 11th in the company through effectively helping with driving Pro Sales and providing exceptional customer service and ensuring repeat customer sales.

Timeline

Assistant Store Manager

Lowes Home Improvment
02.2020 - Current

Assistant Store Manager

Food Lion
01.2014 - 02.2016

Platoon Sergeant

US Army
04.2008 - 01.2014

Bachelor of Science - Computer Graphics

North Carolina State University

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Carter Lee