Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic
Carter Metcalf

Carter Metcalf

Austin,TX

Summary

Professional support specialist with strong background in troubleshooting, technical support, and customer service. Skilled in resolving hardware and software issues efficiently and effectively. Known for collaborative approach and adaptability to evolving needs, ensuring optimal team performance and user satisfaction. Reliable, resourceful, and focused on achieving results.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Support Engineer

Complete IT
07.2017 - Current
  • Resolved technical issues through effective troubleshooting and problem-solving techniques.
  • Supported users with software installations and configurations to enhance system performance.
  • Monitored ticketing system, ensuring timely responses and resolution of technical support requests.
  • Documented solutions in knowledge base, promoting resource sharing among team members.
  • Analyzed recurring issues to develop proactive strategies for minimizing future disruptions.
  • Provided basic end-user troubleshooting and desktop support.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
  • Configured hardware, devices, and software to set up work stations for employees.

    • Service Engineer

    Paranet Solutions
    04.2015 - 06.2017
    • Troubleshot and resolved technical issues for diverse client systems.
    • Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
    • Performed periodic testing of all networks and systems.
    • Engaged in first-level support for customers requiring routine support and troubleshooting.
    • Reduced equipment downtime by performing regular maintenance checks and implementing preventive measures.
    • Worked cross-functionally within organization and external partners, integrators and vendors.

    AIX / Unix Administrator

    Public Employees Credit Union
    03.2013 - 04.2015
    • Managed Unix server environments to ensure optimal performance and availability.
    • Implemented security protocols to safeguard sensitive financial data across systems.
    • Automated system monitoring processes, enhancing response times to incidents.
    • Configured maintained, and upgraded mission-critical applications on Unix servers to ensure optimal performance under high load conditions.
    • Maintain Symitar host which is responsible for 80% of daily business activity.
    • PowerOn Programming – Symitar proprietary programming language
    • Perform Base Operating System upgrades on AIX/Symitar host such as:
    • AIX Technology Levels
    • AIX Service Packs
    • AIX Patches
    • Episys Updates
    • Symitar Releases
    • Utilize VMWare’s ESX and VSphere
    • Responsible for nightly transaction processing for all member accounts and running system date to next business day as well as running end of day reports including Month End and Year End processing
    • Transaction Logging Disk to Disk
    • Maintain Company Website
    • Maintain User Database
    • Maintain Automation Server which utilizes Shell and Perl scripting.
    • Public Employees Credit Union, servicing 150 + company employees in the southern region of Texas including Help Desk troubleshooting and computer repair needs.

    Education

    Associate of Applied Science - Network Administration

    Texas State Technical College
    Waco
    12.2012

    Associate of Applied Science - High Performance Computing

    Texas State Technical College
    Waco
    12.2012

    Skills

    • Software updates
    • Issue resolution
    • Hardware repair
    • Remote system analysis
    • System administration
    • Network support
    • Troubleshooting and diagnosis
    • Network configuration
    • User credential management
    • Remote support

    Certification

    • COMP Tia A+ Certified

    Interests

    Capturing images from GOES 19 Satellite (22,500 miles off the surface of the Earth) with my homemade retrieval system using RTLSDR


    Tracking airplanes with a homemade ADS-B receiver


    Studying for my amateur radio license in hopes to participate in NOAA SkyWarn events during severe weather


    I love cooking with my wife She applies the seasonings, and I apply the heat


    Off-roading in my Toyota Tacoma, happily registered as "Gordita" My Gordita Taco

    Timeline

    Support Engineer

    Complete IT
    07.2017 - Current

    Service Engineer

    Paranet Solutions
    04.2015 - 06.2017

    AIX / Unix Administrator

    Public Employees Credit Union
    03.2013 - 04.2015

    Associate of Applied Science - Network Administration

    Texas State Technical College

    Associate of Applied Science - High Performance Computing

    Texas State Technical College

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