VANI SHREE
Leander,TX
Summary
Detail-oriented Technical Project Manager with a background in Electrical Engineering and expertise in technical operations, healthcare, and process improvement. Delivered support for medical diagnostic equipment, coordinated calibration training, and resolved customer issues. Coordinated cross-functional teams, communicated technical requirements, and managed competing priorities to ensure quality outcomes and customer satisfaction.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Customer Project Management / Technical Support Specialist
Bruker (BB)
04.2022 - Current
- Managed complex customer projects, achieving high customer satisfaction through proactive communication, organized execution, and timely coordination of technical and operational issues.
- Manage customer projects involving complex technical equipment and systems, coordinating project requirements, schedules, resources, and stakeholders to support successful delivery and customer acceptance.
- Coordinate equipment installation activities from planning through execution and final acceptance, working with customers, service engineers, third-party vendors, and internal teams to keep projects aligned with scope, schedule, quality, and budget expectations.
- Provided technical support and coordinated troubleshooting for routine and complex equipment issues, escalating and facilitating resolutions with service teams and factory-level technical resources to minimize downtime.
- Coordinate logistics and vendor activities for equipment deliveries, site readiness, parts, and installation resources; follow up on outstanding items to minimize project delays.
- Collaborated cross-functionally with sales, service, engineering, customers, and third-party vendors to communicate technical requirements, manage changes, and address project risks and quality concerns.
- Support technical training, knowledge sharing, and guidance for colleagues and stakeholders to promote consistent installation practices and effective issue resolution.
Ophthalmology Angiographer / Lean Team Project Contributor
Austin Retina Associates
05.2021 - Current
- Support ophthalmology diagnostic procedures involving fluorescein angiography (FA), optical coherence tomography (OCT), panretinal photocoagulation (PRP), photodynamic therapy (PDT), and fundus photography.
- Coordinated technician training on calibration and maintenance of medical diagnostic equipment, ensuring reliable operation and consistent clinical workflows.
- Collaborate with clinical staff and team members to implement workflow improvements, streamline patient movement, and enhance the overall service experience.
- Collaborated with clinical staff and team members to implement workflow improvements that streamlined patient movement and enhanced service experience.
- Coordinate technician training on the calibration and maintenance of medical diagnostic equipment to support reliable operation and consistent clinical workflows.
- Evaluated operational challenges and implemented practical improvements to bolster productivity, quality, and patient satisfaction.
- Support adherence to established clinical procedures, equipment practices, and patient safety requirements.
Ophthalmology Technician / Clinic Coordinator (Externship)
Southwest Retina Consultants
03.2019 - 05.2021
- Coordinated patient evaluations, treatment planning, documentation, and follow-up care to enhance clinic operations and patient experience.
- Coordinated with clinical team members to support efficient workflows, continuity of care, and timely resolution of patient concerns.
- Communicated technical and clinical information to patients regarding treatment options, associated risks, benefits, and care requirements.
- Followed organizational procedures for patient safety and privacy.
- Collaborated with clinical team members to streamline workflows, ensuring continuity of care and prompt resolution of patient concerns.
- Executed patient assessments and documentation with meticulous attention to detail, contributing to accurate clinical processes.
President – Parent Teacher Organization
El Paso Independent School District (El Paso ISD)
06.2011 - 06.2019
- Managed and coordinated 16 fundraising initiatives involving approximately 800 children, generating more than $20,000 in annual funds.
- Established team responsibilities and streamlined operating processes while coordinating stakeholders to effectively support organizational goals.
- Led an 800-member organization, coordinating daily operations, team activities, resource utilization, and long-term organizational objectives.
- Achieved 100% membership retention over four years, driving a 37% increase in annual revenue.
- Developed organizational roadmaps and meeting structures to enhance accountability and execution.
- Facilitated communication among team members and stakeholders to resolve operational challenges and ensure activities were completed efficiently.
Quality Assurance Manager
Hoover CS
03.2007 - 06.2011
- Led a five-member quality team in identifying quality control issues, investigating deficiencies, and implementing corrective solutions.
- Coordinated with company leadership, regulatory agencies, subcontractors, and internal departments to address quality concerns and reduce customer complaints by 10%.
- Supported quality improvement and problem resolution activities, achieving 100% customer satisfaction according to reported results.
- Prepared quality deficiency reports and communicated remediation requirements to subcontractors and internal stakeholders to ensure compliance and timely resolution.
- Coordinated with company leadership, regulatory agencies, subcontractors, and internal departments to address quality concerns, resulting in a 10% decrease in customer complaints.
- Ensured precise calibration of instruments and scales to maintain quality standards. in production areas and the quality laboratory to support measurement accuracy and quality control.
- Reviewed and maintained technical drawings, specifications, as-built documentation, requests for information (RFIs), and approved submittals.
- Conducted additional quality assessments that led to a 50% reduction in waste costs.
- Performed additional quality assessments that contributed to a 50% reduction in waste costs.
Sales Support Engineer
Xerox
05.2006 - 06.2007
- Managed portfolio of 40–300 clients in assigned territory, contributing to $1–2 million in annual revenue.
- Served as a primary point of contact for customer concerns, coordinating with internal teams to resolve complex issues promptly and professionally.
- Conducted customer calls and account reviews to gather requirements, deliver tailored solutions, and strengthen customer relationships.
- Conducted regular customer calls and account reviews to understand requirements, communicate solutions, and maintain strong customer relationships.
- Supported customer-facing activities and facilitated communication between clients and internal teams to help resolve product and service concerns.
- Identified opportunities for enhancing customer retention, improving service responsiveness, and boosting account performance.
- Identified opportunities to improve customer retention, service responsiveness, and account performance.
Education
Bachelor's Degree - Electrical Engineering
Karnataka Institute of Engineering Technology
Associate Degree - Ophthalmology
Southwest University of El Paso
El Paso, TexasHigh School Diploma -
R.V. Girls High School
Skills
- Customer Project Management
- Technical Support and Troubleshooting
- Project and Customer Support: Project coordination, workflow analysis, customer issue resolution, team training, stakeholder communication, scheduling, and operational improvement
- Equipment Installation Coordination
- Medical Diagnostic Equipment Support
- Calibration and Maintenance Training
- Electrical Engineering Fundamentals
- Quality Assurance and Quality Control
- Technical Drawings and Specifications
- Technical Documentation and Quality: CAD, technical drawings, specifications, inspection reports, quality control documentation, defect reporting, punch lists, and process improvement
- Process Improvement and Lean Methodologies
- SAP and Salesforce
- Software and Business Systems: Microsoft Office, Microsoft Excel, SAP, Salesforce, CRM systems, electronic medical records, and DICOM
- Service and Vendor Coordination
- Site Planning and Readiness
- Customer Satisfaction
- Microsoft Office and Excel
- Engineering and Equipment: Electrical engineering fundamentals, circuits, electrical currents, semiconductors, medical diagnostic equipment, equipment calibration and maintenance support
Certification
Certified Ophthalmic Technician (COTA) – JCAHPO / Southwest University at El Paso, Project Management Professional (PMP) Certification Training – MEA; previously listed as in progress. Confirm current status before submission.
AWARDS & VOLUNTEER EXPERIENCE
- Best Volunteer / Troop Leader — Girl Scouts of the Desert Southwest | May 2012, Volunteered more than 10,000 hours and organized community and Girl Scout events.
- Exceptional Achievement Award — Association PTO | May 2012, Recognized for membership growth and increased annual fundraising revenue.
Timeline
Customer Project Management / Technical Support Specialist
Bruker (BB)
04.2022 - Current
Ophthalmology Angiographer / Lean Team Project Contributor
Austin Retina Associates
05.2021 - Current
Ophthalmology Technician / Clinic Coordinator (Externship)
Southwest Retina Consultants
03.2019 - 05.2021
President – Parent Teacher Organization
El Paso Independent School District (El Paso ISD)
06.2011 - 06.2019
Quality Assurance Manager
Hoover CS
03.2007 - 06.2011
Sales Support Engineer
Xerox
05.2006 - 06.2007
Bachelor's Degree - Electrical Engineering
Karnataka Institute of Engineering Technology
Associate Degree - Ophthalmology
Southwest University of El Paso
High School Diploma -
R.V. Girls High School