Carter Nelson

Lexington,SC

Summary

Proven leader in enhancing team performance and customer service. Excelled in coaching and mentoring, significantly improving trainee competency and operational efficiency. Skilled in critical thinking and dispatching procedures, adept at prioritizing calls for optimal public service. Highly skilled in stress management and team building.

Overview

years of professional experience

Work History

Field Training Officer

Lexington County Communications

06.2022 - Current

Served as a positive role model for new dispatchers, demonstrating professionalism, integrity, and commitment to public service at all times.
Conducted regular assessments to gauge trainee competence in critical skills, adjusting training plans as needed to address gaps in knowledge or ability.
Facilitated effective communication between trainees and senior staff for increased collaboration and teamwork in the field.
Mentored new officers throughout their probationary period, offering guidance on best practices for successful career advancement within the department.
Provided continuous informal counseling for staff on the floor to help expand their knowledge and increase confidence.
Ensured proper documentation of all training activities to maintain compliance with department guidelines and accreditation standards.
Conducted scenario-based exercises simulating real-world law enforcement situations, preparing trainees for the challenges they would face in the field.
Occasionally supervised the floor in the absence of a Shift Supervisor, ensuring smooth operations.
Answered emergent and non-emergent calls for service from the public and other agencies in a professional and timely manner. Interpreted and analyzed incoming information, determining the proper nature and priority of the call for service and dispatched the appropriate agencies through the Computer Aided Dispatch (CAD) system.
Ran skilled inquiries through the use of CJIS technologies for criminal justice purposes.

Retail Sales Associate

Goodwill Industries of Upstate/Midlands South Carolina

12.2020 - 06.2022

Greeted customers and helped with product questions, selections, and purchases.
Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Monitored customers for signs of security concerns and escalated issues to management.
Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Collaborated with team members to meet and exceed monthly sales targets consistently.
Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.

Education

High School Diploma -

Dungog High School

Dungog, NSW

12.2017

Skills

Coaching and Mentoring
Training delivery
Report Writing
Organizational Skills
Data Entry

Stress Tolerance
Dispatching procedures
Prioritizing calls
Customer Relations
Critical Thinking

Timeline

Field Training Officer

Lexington County Communications

06.2022 - Current

Retail Sales Associate

Goodwill Industries of Upstate/Midlands South Carolina

12.2020 - 06.2022

High School Diploma -

Dungog High School

Carter Nelson

Summary

Overview

Work History

Field Training Officer

Retail Sales Associate

Education

High School Diploma -

Skills

Timeline

Field Training Officer

Retail Sales Associate

High School Diploma -

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