Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carter Smith

Olean

Summary

Served as Assistant Manager at McDonald's, demonstrating strong leadership and operational skills. Acted as General Manager during critical periods, ensuring smooth daily operations and high customer satisfaction. Implemented training programs that improved team performance and reduced turnover rates. Achieved consistent sales growth through effective staff management and customer engagement strategies.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Supervisor

Tim Hortons
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Shift Leader

Dunkin' Donuts
05.2025 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Teacher Aide

Washington West School
01.2024 - Current
  • Contributed to the organization of school events and extracurricular activities, enriching students'' educational experiences beyond the classroom setting.
  • Aided students with special needs, providing individualized support and helping them reach their full potential.
  • Assisted teachers with administrative tasks such as photocopying worksheets or grading papers efficiently without compromising quality feedback.
  • Participated in parent-teacher conferences, providing valuable input on strategies to support student growth at home.

Behavioral Health Specialist

Intandem
05.2024 - 05.2025
  • Established trust-based relationships with clients through empathetic listening and non-judgmental communication, fostering stronger therapeutic alliances.
  • Implemented cognitive-behavioral techniques to address negative thought patterns and promote healthier thinking habits among clients.
  • Used Software to document patient information, progress notes, and treatment plans.
  • Worked closely with adults and children in community settings, at residential facilities and within homes.

Asst. Manager

McDonald's
03.2017 - 11.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Education

Early Childhood Special Education

Salamanca High School
Salamanca, NY

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Employee motivation
  • Decision-making
  • Complex Problem-solving
  • Strategic planning
  • Inventory control
  • Staff development
  • Staff discipline
  • Analytical thinking
  • Team building
  • Processes and procedures
  • Operations management
  • Relationship building
  • Schedule development
  • Policy enforcement
  • Priority management
  • Conflict resolution
  • Expectation setting
  • Negotiation
  • Waste reduction
  • Industrial hygiene
  • Verbal and written communication
  • Safety protocols
  • Coaching and mentoring
  • Policy and procedure development
  • Quality control
  • Documentation and reporting
  • Employee development
  • Teamwork and collaboration
  • Problem-solving
  • Multitasking Abilities
  • Time management
  • Excellent communication
  • Effective communication
  • Adaptability and flexibility
  • Organizational skills
  • Professionalism
  • Adaptability
  • Teamwork
  • Team leadership
  • Goal setting

Certification

I am Food Safe Certified and also have certification in leadership programs and different classes as well.


Also certifies in multiple Behavioral Health programs and classes along with CPI trained.

Timeline

Shift Leader

Dunkin' Donuts
05.2025 - Current

Behavioral Health Specialist

Intandem
05.2024 - 05.2025

Teacher Aide

Washington West School
01.2024 - Current

Asst. Manager

McDonald's
03.2017 - 11.2024

Supervisor

Tim Hortons

Early Childhood Special Education

Salamanca High School

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Carter Smith