Summary
Overview
Work History
Skills
Timeline
Hi, I’m

Carter Tantono

New Windsor,NY
Carter Tantono

Summary

Successful Multi Unit Managers with extensive restaurant experience. Flexes easily between different positions to meet demand. Talented restaurant team members with strong background in FOH. Works great with team members and seeks out customer service moments. Versed in cleaning and sanitation, restocking and dining room management. Organized professional with experience in high volume restaurants. Fulfills customer orders while maintaining clean and safe environment. Delivers quality food and offers great organizational skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

22
years of professional experience

Work History

East West Inc

Front of House Staff Member
09.2020 - Current

Job overview

  • Established welcoming atmosphere by greeting each guest warmly.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Disinfected frequently touched between guests to minimize infection risks.
  • Helped guests at tables when in need of assistance.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Submitted incident and activity reports to alert management and address urgent situations, practicing safety and security measures.
  • Operated multi-line telephone console system to answer and triage calls to designated recipients, offering smooth communications.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
  • Cleaned and organized kitchen, dining and service areas.
  • Adjusted food preparation methods in accordance with customer requests.
  • Monitored food quality and freshness throughout day.
  • Observed diners to respond to additional requests and determine when meal completed.

Haru Sushi

Manager of Operations
02.2014 - 07.2020

Job overview

  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reported issues to higher management with great detail.

Haru Sushi

Sushi Maker
02.2017 - 07.2019

Job overview

  • Provided patrons with education on different types of fish and shellfish and helped choose sushi items.
  • Carefully handled various types of knives, hand tools and utensils to fillet fish in preparation for sushi.
  • Prepared high-quality seafood, rice and ingredients for sushi.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Maintained well-organized mise en place to keep work consistent.
  • Placed orders to restock items before supplies ran out.
  • Used various types of knives, hand tools and utensils to fillet fish in preparation for sushi.
  • Educated guests on different types of fish and shellfish to aid decision-making on sushi orders.
  • Planned promotional menu additions based on seasonal pricing and product availability.
  • Modernized work processes to reduce guest wait times and boost daily output.
  • Evaluated food products to verify freshness and quality.
  • Developed and remained accountable for safety, quality, consistency and adherence to standards.
  • Modified recipes to accommodate dietary restrictions and allergies.
  • Established new contracts with couple Hospital to improve patients and hospital staff health by bringing healthy options to their cafeteria

Q Express Deli

Manager
11.2015 - 07.2016

Job overview

  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established team priorities, maintained schedules and monitored performance.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Yobo Inc

Front of House Wait Staff Member
11.2001 - 08.2017

Job overview

  • Established welcoming atmosphere by greeting each guest warmly.
  • Operated multi-line telephone console system to answer and triage calls to designated recipients, offering smooth communications.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Helped guests at tables when in need of assistance.
  • Submitted incident and activity reports to alert management and address urgent situations, practicing safety and security measures.
  • Verified ID and payment preference of guests to make transactions faster and more flexible.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Processed orders and sent to kitchen employees for preparation.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Increased sales significantly by upselling higher-end products to customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Skills

  • Operational Efficiency
  • Restaurant Operation
  • Customer Engagement
  • Billing and Payment Processing
  • Accurate Cash Handling
  • POS Inventory System Operation
  • POS Transactions
  • Hospitality Management
  • Guest Satisfaction
  • Communications Strategies
  • Multilingual
  • Mentoring

Timeline

Front of House Staff Member

East West Inc
09.2020 - Current

Sushi Maker

Haru Sushi
02.2017 - 07.2019

Manager

Q Express Deli
11.2015 - 07.2016

Manager of Operations

Haru Sushi
02.2014 - 07.2020

Front of House Wait Staff Member

Yobo Inc
11.2001 - 08.2017

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Carter Tantono