Carter Tracy
Watco
Bonifay,FL
2
Languages
9
years of professional experience
Resourceful IT Help Desk Support Specialist with experience in construction and train operations. Expertise in troubleshooting technical issues and adhering to safety protocols while thriving in fast-paced environments. Strong problem-solving and communication skills enhance teamwork and adaptability in diverse settings.
Work History
Locomotive Conductor/Operator
4 Years 1 Month- Operated locomotives safely, adhering to all regulatory and safety standards.
- Conducted pre-trip inspections to ensure mechanical integrity and compliance.
- Communicated effectively with dispatchers to coordinate train schedules and operations.
- Monitored train performance, adjusting speeds and procedures for optimal efficiency.
- Trained new conductors on operational protocols, safety practices, and emergency procedures.
- Implemented process improvements that enhanced workflow and reduced delays in service delivery.
- Collaborated with maintenance teams to address equipment issues promptly, minimizing downtime.
Delivery Driver
4 Months- Delivered orders promptly while ensuring food quality and temperature standards were maintained.
- Navigated efficiently using GPS technology to optimize delivery routes and minimize wait times.
- Provided exceptional customer service by addressing inquiries and resolving issues effectively.
- Managed cash transactions accurately, ensuring compliance with company financial policies.
Electrician Helper
3 Years 11 Months- Assisted electricians in installing, maintaining, and repairing electrical systems and components.
- Utilized hand tools and power tools to support electrical installations efficiently.
- Conducted routine inspections of electrical systems under supervision to identify issues.
- Collaborated on job site safety protocols to ensure compliance with regulations.
Help Desk Technician
6 Months- Provided technical support for hardware and software issues, ensuring timely resolution of user inquiries.
- Assisted in troubleshooting network connectivity problems, enhancing overall system performance.
- Documented and tracked support requests using ticketing systems, improving response time and service delivery.
- Collaborated with team members to develop solutions for recurring technical challenges, fostering a collaborative environment.
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
Education
High School Diploma
Skills
Train operation
Emergency procedures
Locomotive maintenance
Regulatory compliance
Equipment maintenance
Facility maintenance
Hazmat awareness
Mechanical aptitude
Safety training
Maintaining facilities
First aid training
Attention to detail
Radio communication
Problem-solving
Teamwork and collaboration
Two-way communication device use
Languages
English
Native or Bilingual
German
Limited Working
Timeline
Locomotive Conductor/Operator
Watco
12.2021 - 01.2026Read More
Delivery Driver
Domino's Pizza
07.2021 - 11.2021Read More
Electrician Helper
Josh Hogan Construction
06.2017 - 05.2021Read More
Help Desk Technician
Saddle Creek Logistics
11.2016 - 05.2017Read More
Bartow High School
High School Diploma
Read More