Dedicated professional with experience in facilities management and customer service. Skilled in root-cause analysis and analytical thinking, contributing to improved operations and enhanced patron satisfaction. Committed to ensuring clean, safe, and inviting environments.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Facilities and Grounds Specialist
Antioch Public Library District
Antioch, IL
08.2023 - Current
Maintained building interiors and exteriors, enhancing safety and aesthetic appeal.
Assist with HVAC programming and general maintenance of belts/filters
Maintain and troubleshoot system interfaces
Checked, cleaned, and stocked restrooms to ensure cleanliness and availability for patrons.
Coordinate room setups for programming and meetings
Build and assemble furniture and large tools
Coordinated with other departments to ensure efficient workflow processes.
Participate in Library wide events, meetings, and committees
Participated in ongoing training and compliance activities.
Cashier / Stocker
Cutler Workwear
Mundelein, Illinois
12.2022 - 07.2024
Processed customer transactions accurately and efficiently using cash register to enhance customer satisfaction.
Accurately handled cash, credit, and gift card payments.
Assisted customers with product inquiries and provided tailored recommendations.
Maintained organized and clean checkout area and merchandise displays to create a welcoming shopping environment.
Monitored inventory levels and restocked merchandise to ensure product availability for customers.
Trained new cashiers on procedures and customer service standards.
Education
High School Diploma -
Antioch Community High School
Antioch, IL
05-2015
Skills
Maintenance troubleshooting
Process optimization
Root-cause analysis
Interdepartmental coordination
Analytical thinking
Customer relations
Certification
Emergency Medical Technician Basic, Northwest Lake County Fire Training Cooperative, May 2017.