Carter Jimmy Manu
Accra,Ghana
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
13
13
years of professional experience
Work History
Technical and Commercial Sales Representative
Starlite
Osu , Accra, Ghana
12.2024 - Current
- Presented and promoted technical products and services using sound product knowledge and powerful sales techniques.
- Enhanced team performance by sharing insights from client interactions and feedback received.
- Increased new business through strategic networking and cold calling.
- Identified potential clients through market research to increase sales.
- Analyzing customers' needs and recommending products.
- Researching the current market trends and learning about new technology products.
Data Entry Clerk,Verification & Presiding Officer
Electoral Commission District Office
, Nhyeaso,Ghana
01.2016 - 12.2024
- Verified accuracy and completeness of data entry into the database system.
- Worked with routine and advanced statistical analysis techniques to analyze data.
- Automated task systems, as instructed by supervision, lead to increased departmental efficiencies.
- Verified the accuracy of information and sorted the information of documents for computer entry.
- Maintained strict compliance with regulatory requirements regarding personal customer information protection.
Digital Risk Advisor
Enterprise Insurance Company
, East Legon Accra,Ghana
12.2023 - 05.2024
- Completed customer orders with speed and accuracy.
- Improved efficiency and productivity by acquiring new skills.
- Applied positive customer service approach to increase satisfaction levels.
- Reviews customers' history to recommend appropriate products and services.
- Increased customer satisfaction by resolving issues.
Client Relations Officer
Enterprise Insurance Company
, Accra, Ghana
11.2022 - 12.2023
- Build public relations strategies for a broadened advertising scope.
- Educated customers about company products, services, and special offers.
- Implemented unique customer service strategies to improve client retention.
- Interpreted customer needs to provide tailored advice on suitable products and services.
- Built productive stakeholder relationships to increase engagement with customer activity.
Sales and Marketing Executive
Oak Plaza Suites
, Asokwa,Ghana
02.2018 - 03.2020
- Performed competitive analysis to assess competitor strengths and weaknesses in the marketplace.
- Developed and implemented successful sales strategies to maximize profits.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Collaborated with creative team members on content creation related tasks such as copywriting or graphic design work.
- Recruited, hired and trained new hires to optimize profitability.
- Provided support during product launches by conducting training sessions for sales staff.
Realtor
Self-employed
, Kumasi,Ghana
08.2016 - 09.2017
- Answered inquiries from potential buyers regarding features of property listings.
- Estimated cost using working knowledge of current market trends.
- Monitored property market trends to accurately anticipate and meet customer demand.
- Coordinated appointments with prospective buyers to showcase houses and plots.
- Assisted clients with paperwork necessary for finalizing property sales.
- Guided homebuyers and sellers through the process of short sales.
- Negotiated contracts for successful sale deals.
Hotel Transport Supervisor
West End Arena Hotel
, Tanoso,Ghana
08.2016 - 07.2017
- Kept all company logs and records updated, recording daily details of work performed.
- Coordinated strategies to protect hotel property, staff, and guests.
- Participated in recruitment, selection, and induction of new drivers.
- Reduced guest waiting time by effectively organizing transport schedules.
- Recruited high-performing hospitality staff, onboarding with appropriate training.
- Managed hotel budgets through careful planning and business strategy.
Health Insurance Sales Agent
Bantama Health Insurance
, Bantama,Ghana
03.2012 - 03.2015
- Researched competitors' offerings and pricing structures to ensure competitive advantage in the marketplace.
- Exceeded assigned sales and retention targets each quarter by upselling insurance products.
- Performed administrative tasks such as scheduling appointments, updating records, preparing documents, and handling correspondence.
- Interviewed prospective clients to obtain data about financial resources and needs.
- Delivered exceptional Customer service by Proactively listening to concerns and answering questions.
Teacher
Millennium International School
, Kumasi,Ghana
09.2011 - 02.2012
- Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
- Developed and implemented lesson plans based on curriculum objectives.
- Assessed student performance through tests, quizzes and other assessments.
- Encouraged critical thinking skills and problem solving strategies among students.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
Education
Bachelor of Science - Information Technology
University Of Education
Winneba-Kumasi Ghana08-2022
Skills
- Quality assurance
- Organization and time management
- Microsoft office
- Analytical and critical thinking
- Task prioritization
- Organization
- Leadership
- Public speaking
- Teamwork and collaboration
- Interpersonal communication
- Clerical support
- Social perceptiveness
- Problem Solving
- Sales representation
- Sales and operations
- Computer Literacy
- Customer Service
- Marketing
- Leadership
- Negotiation
Languages
English
Native/ Bilingual
Twi
Native/ Bilingual
References
- Albert Aheneful (Former Operations manager)
Phone: 0546750207
- Kofi Ameyaw( Head Of Online Renewal Sales)
Phone: 0557582445
Email: Kofiameyaw@gmail.com
Timeline
Technical and Commercial Sales Representative
Starlite
12.2024 - Current
Digital Risk Advisor
Enterprise Insurance Company
12.2023 - 05.2024
Client Relations Officer
Enterprise Insurance Company
11.2022 - 12.2023
Sales and Marketing Executive
Oak Plaza Suites
02.2018 - 03.2020
Realtor
Self-employed
08.2016 - 09.2017
Hotel Transport Supervisor
West End Arena Hotel
08.2016 - 07.2017
Data Entry Clerk,Verification & Presiding Officer
Electoral Commission District Office
01.2016 - 12.2024
Health Insurance Sales Agent
Bantama Health Insurance
03.2012 - 03.2015
Teacher
Millennium International School
09.2011 - 02.2012
Bachelor of Science - Information Technology
University Of Education
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