Carter Lastinger

[Reason for Leaving: Learning & Development reduction in force. Corporate decision to utilize off-the-shelf vs. original and customized learning content.]

• Co-created the Merrill Gardens’ learning design process.
• Authored and implemented multi-modal learning products that are scalable, consumable, actionable, measurable, sustainable, modifiable, and evolutionary.
• Synthesized particulate data and/or concepts into simple, engaging, visual, and interactive solutions.
• Fostered healthy working relationships, to include enabling viable communications channels between Learning and Development and Merrill Gardens SMEs, Stakeholders, and other Key Contributors across the entire organization.
• Conducted training needs assessments to identify program gaps in order to follow-through with designing, developing, and implementing consumable, sustainable, and measurable solutions.
• Engaged in training needs assessments to identify curriculum opportunities.
• Researched potential training content providers to serve as partners in curriculum development.
• Identified applicable learning objectives for a variety of organizational disciplines, while developing and evaluating learning and training programs consistent with the Merrill Gardens brand.
• Determined priorities, tacked progress, and met deadlines for deliverables across multiple simultaneous projects.
• Persevered in all activities with a positive approach, despite obstacles or set-backs.
• Applied adult-learning best practices and methodologies to encourage learning retention.
• Built alliances that empowered others via effective communication modalities, while also demonstrating an eye for detail and a high level of personal accountability.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Worked well in a team setting, providing support and guidance.
• Proven ability to learn quickly and adapt to new situations.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Paid attention to detail while completing assignments.
• Strengthened communication skills through regular interactions with others.
• Learned and adapted quickly to new technology and software applications.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.

[Reason for leaving: New Administration. The roles and responsibilities of Learning Solutions Manager were divided and offshored.]

• Managed and provided comprehensive learning solutions for IQVIA, a Human Data Science Company.
• Supported Global Sales Enablement by successfully fulfilling the role of Learning Solutions Manager and Instructional Design Specialist; thereby ensuring IQVIA employees, partners, and customers receive the highest level of product training & education to achieve success with the IQVIA suite of applications.
• Managed 3rd Party Instructional Design and Project Management resources to deliver outsourced eLearning products on time and within budget.
• Attained Subject Matter Expert knowledge of Information Management products and services, which included an end-to-end understanding of the architectural structure and integrated system functionality operationalizing the relationship between IQVIA’s Reference Data as a Service, SaaS, Master Data Management, and Commercial Data Warehousing products, Orchestrated Customer Engagement platform, enabling data connectors, and supportive applications.
• Partnered with Product Marketing, Product Management, and Senior Leadership to guarantee quality product deliverables according to systemic and GxP requirements.
• Advocated Product Adoption and generated Support Curriculum that specifically addressed the needs of IQVIA employees, partners, and customers, in such a way as to achieve the benefits of solution-focused, multi-channel, end-to-end role-based curriculum training, education, and certification.
• Directly engaged in actionable, scalable, and sustainable hands-on execution of product training with employees, partners, and customers to ensure product knowledge and training skills remain current.
• Adapted timely and effective behavioral eLearning and mobile learning curricula to fit the specifics of customer implementations and business processes within short project timescales.
• Authored and implemented a certification process for classroom and e-learning based training that significantly supports role-based measurement and evaluation of the IQVIA curriculum and its impact upon the employee and our Life Science Industry at-large.
• Managed administrative programs to efficiently track and measure online and mobile learning consumption and certification rates.
• Provided Content Development using agile methodologies to publish consumable content that adheres to IQVIA Information Management content strategy, in addition to GxP Regulations in accordance with the International Council for Harmonization of Technical Requirements for Pharmaceuticals for Human Use (ICH) guidelines.

[Reason for leaving: Boeing Reduction in Force resulting in CDG Layoffs.]

• Created learning programs and supplied training assets for Continental Data Graphics – a Boeing Company.
• Led the creation of the Training Needs Analyses, cost-benefit analyses, and the preparation/presentation of reports regarding the development, implementation, and evaluation of training solutions and associated curricula.
• Participated in research, making recommendations for the deployment of emerging technologies.
• Consulted with cross-functional stakeholders to understand the desired outcomes of learning modules, while defining success and evaluation measures.
• Ensured all Front-End Analysis was conducted and workstreams were defined by collaborating with senior business partners, program leadership, internal customers, colleagues, and internal development teams.
• Consulted target audiences to understand their specific needs and to ensure that solutions were appropriate, present, actionable, and sustainable.
• Assisted in the production of effective storyboards based on applied pedagogical theory and best practices.
• Applied current ISD methodologies across all developmental workstreams.
• In the case of production line delivery programs, Lean Six Sigma practices were advocated and effectively reintroduced into the system of operations.
• Participated in assessing and developing new instructional strategies, methods, technologies, and tools related to training design, development, and delivery for both internal and external customers.
• Created dynamic content focused on new generation learning modalities, specifically focused upon the workforce upsurge of new-generations of learners overlapping with the incumbent specialists.
• Delivered job analysis following principles of instructional design to offer successful mentoring.
• Created curricula, research topics and conceptualized course format, subject matter and presentation.
• Planned and monitored implementation of technology-based learning programs.

[6-Month Contract]

• Responsible for kicking-off the construction of end-user learning assets for product knowledge and online learning programs.
• In charge of project planning, development, engagement, and success reliability provisions for three separate initiatives.
• Each program involved: Global requirements gathering, System requisites, Use case scenarios, Web content management, Curriculum design and content, Delivery methods and best practices, Stakeholder analysis/engagement, Project planning with actionable tasks, goals, and success measurements, Communications planning and integration, Executive presentation, Conducting Training Workshops, Adult Learning Theory practices and Agile change management, Internal/External end-user audience analysis, Subject Matter Expert (SME) engagement, Content Approval, Task and milestone tracking and monitoring, Sustainment plans, Analysis and improvement phase development.
• Coordinated regular meetings to share and analyze student performance data and success plans with colleagues and parents.
• Utilized technology to create meaningful lessons that engage students.

[Note: BearingPoint from 10/2005 – 05/2009, Deloitte acquisition.]

Responsible for collaborative steering and program planning for Federal and State Department clients.

Duties included cross-functionally serving as the Lead Contract Support to various Program Management Offices, Site Implementation Leads, Functional Leads, and support personnel across an array of client sectors.

Efforts were directed toward hands-on creation of learning content, leveraging adult learning principles, managing training coordination and delivery, co-leading the deployment of relevant systems (SAP/ERP, internal US Government Agency Transformational, and Client Proprietary) from program inception to Go-Live.

These system deployments often involved hands-on work in:

• Course content development
• Systems requirements gathering, including SME and stakeholder engagement
• Application of Adult Learning Theories, Train-the-Trainer events, Learning Workshops, and overall Training content delivery: in-class, online, blended learning, virtual classroom
• Learning Management System / Learning Content Management System (LMS/LCMS) acquisition, administration, training, and production systems testing
• Budget analysis, formulation, contract engagement management, grants management, proposal writing, and RFP responses analysis
• Measurable program needs analysis
• Learning audience / end-user evaluation and role-mapping
• Training schedule development – for online, instructor led, and blended learning programs
• Engagement Management and Compliance for high-value contracts, Proposal Management for writing winning proposals leading to new and follow-on engagements, partnering with Client Role Mapping leads, and authoring Best Practice Strategies to facilitate global training events.