Cartiae C. Nunn
Anderson,IN
Summary
Customer service professional successful at improving customer retention rates and growing revenue. Organized, motivated and hardworking. Enthusiastic Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
13
13
years of professional experience
Work History
Lead Inside Services Representative
United States Infrastructure Company
10.2018 - 07.2024
- Enhanced data accuracy by implementing quality control measures and streamlining data entry processes.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Conducted audits of existing data entry processes.
- Maintained compliance with regulations through diligent documentation and reporting.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Enhanced employee performance with ongoing training, coaching, and feedback sessions.
Sales Representative
Mosaic Counseling Services,LLC
11.2017 - 08.2018
- Cross-sold complementary products and services to customers.
- Helped drive sales goals and achieve monthly quotas.
- Politely assisted customers in person and via telephone.
- Described product to customers and accurately explained details and care of merchandise.
Driver Helper
The UPS Store
08.2017 - 12.2017
- Worked night and weekend shifts during holiday season, securing $40,000 in of orders in a 3 month period.
Customer Service Representative
TSD Global
06.2016 - 04.2017
- Documented all customer inquiries and comments thoroughly and quickly.
- Coordinated between billing department and customers to resolve problems.
- Answered customer questions about product availability and shipment times.
- Answered an average of 40 calls per day by addressing customer inquiries, solving problems and providing new product information.
Customer Service Representative
Xerox Corporation
05.2013 - 05.2016
- Answered an average of 40 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Described product to customers and accurately explained details and care of merchandise.
- Learned, referenced and applied product knowledge information.
Certified Nursing Assistant
Countryside Family-first Senior Living
05.2011 - 06.2013
- Maintained accurate records of patient care, condition, progress and concerns.
- Monitored vital signs, such as blood pressure and pulse.
- Responded appropriately to the physical, emotional and developmental needs of patients.
Education
Certified Nurses Assistant - Certified Nurses Assistant
Ivy Tech Community College
Anderson, IN2014
Skills
- Proficiency (Microsoft office 365, Excel, Outlook, Sharepoint, Word)
- Creative problem solver
- Strong client relations
- Quick learner
- Upselling techniques
- Strategic sales knowledge
- Multi-line phone talent
- Strong conflict resolution skills
- Excellent Communication
- Data Entry
- Documentation And Reporting
- Coaching and Mentoring
Timeline
Lead Inside Services Representative
United States Infrastructure Company
10.2018 - 07.2024
Sales Representative
Mosaic Counseling Services,LLC
11.2017 - 08.2018
Driver Helper
The UPS Store
08.2017 - 12.2017
Customer Service Representative
TSD Global
06.2016 - 04.2017
Customer Service Representative
Xerox Corporation
05.2013 - 05.2016
Certified Nursing Assistant
Countryside Family-first Senior Living
05.2011 - 06.2013
Certified Nurses Assistant - Certified Nurses Assistant
Ivy Tech Community College
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