Reliable Medical Support professional with 1 year of experience in an Urgent Care environment. Expertly assisted with office operations and physician support by gathering patient information, insurance authorizations and out-patient appointment scheduling. Cheerful during each patient interaction to improve satisfaction ratings and patient retention. Organized medical records with foundation in records management. Experienced in billing and collection procedures. Advanced medical terminology knowledge. Skilled in Administrative (front office) and Back Office operations
Hi, I’m
Cartier Dioum
Oakland,CA
Summary
Overview
16
years of professional experience
Work History
Concentra
Medical Support Specialist
01.2022 - 03.2023
Job overview
- Managed patient check-in/out and insurance authorizations
- Scheduled third-party appointments and acted as liaison between patients and physicians.
- Conducted UAs, EKGs, blood draws, injections, and medical procedures.
- Proficiently conducted physicals and specialized tests and maintained charts.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Alegria Community Living
Direct Support Professional
10.2021 - 07.2022
Job overview
- Provided dedicated care to diverse patient populations
- Supported patients with daily activities, medication administration, and feeding
- Collaborated with healthcare professionals for patient care
- Responded effectively to emergencies and hospital visits.
- Assisted disabled clients to support independence and well-being.
DSP, Hampton's Transitional Housing
Direct Support Specialist
04.2015 - 11.2019
Job overview
- Assisted patients with daily living activities
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- De-escalated crises and intervened when necessary.
- Developed rapport to create safe and trusting environment for care.
Royal Custodians
Operations Manager
01.2015 - 10.2019
Job overview
- Led cross-functional teams overseeing operations, sales, finance, and HR
- Conducted staff training to ensure brand representation aligned with business needs
- Collaborated with sales managers for account planning and activation.
- Completed reports and paperwork on critical information impacting operations.
- Studied with senior staff to develop deep understanding of team processes and full operational activities.
Public Storage
Relief Manager
01.2015 - 10.2016
Job overview
- Provided superb customer service and managed facility records and confidential documents
- Responded to emails and managed customer interactions.
- Answered customer questions and provided immediate assistance to deliver exemplary service.
- Monitored working environment, making sure it was always safe, positive setting for all employees.
Sephora, JCPenney
Product Consultant/Cashier Specialist
01.2014 - 03.2015
Job overview
- Boosted sales through customer engagement and service
- Coordinated events and projects to attract customers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Joann's Fabric
Retail Sales Associate
01.2012 - 03.2013
Job overview
- Handled payments and assisted customers with merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
-
Ross Stores
Sales Associate
01.2011 - 07.2012
Job overview
- Managed transactions, inventory, and customer engagement.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
Mervyn's Department Store
Retail Sales
01.2010 - 12.2011
Job overview
- Mervyn's - Welcomed customers, maintained the store, and operated cash registers.
- Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
- Developed and led group training courses to align with corporate sales and service goals.
- Increased sales and customer satisfaction through personalized servicing.
- Increased sales by offering advice on purchases and promoting additional products.
Domino's Pizza
Customer Service
01.2009 - 07.2010
Job overview
- Managed equipment, prepared products, and processed orders.
- Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Took and processed over customer orders.
Target
Retail Sales Associate Cashier
01.2007 - 10.2009
Job overview
- Provided customer service, stocked shelves, and performed cashier responsibilities.
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
Education
MTI Business College of Stockton, IncStockton, CA
Medical Assistant Diploma
10.2022
University Overview
Bridgepoint High SchoolNewark, CA
High School Diploma
06.2007
University Overview
Skills
- Presentation Skills:
- Proficient in creating presentations using Prezi, PowerPoint, and Google Drive
- Continuous Learning: Passionate about learning to support users and colleagues better
- Project Management: Familiar with Agile, Waterfall, and Scrum Master methodologies
- Time Management: Effectively meet deadlines through time management and accountability
- Collaboration: Skilled at leading and working within teams of 5 individuals
- Visual Communication: Strong conceptual skills for creative problem-solving
- Communication: Clear and concise verbal and written communication skills
- Software Proficiency: Knowledge of Microsoft Outlook, Gmail, Escreen, Formfox, Microsoft Word
- Microsoft Excel and Imprivata Technology
- Clinical and Operational Judgement
- Coordinating Drug Refills
- Resource Management
- EMR / EHR
- Medical Records Management
- Medical office administration
Accomplishments
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Medical Support Specialist
Concentra
01.2022 - 03.2023
Direct Support Professional
Alegria Community Living
10.2021 - 07.2022
Direct Support Specialist
DSP, Hampton's Transitional Housing
04.2015 - 11.2019
Operations Manager
Royal Custodians
01.2015 - 10.2019
Relief Manager
Public Storage
01.2015 - 10.2016
Product Consultant/Cashier Specialist
Sephora, JCPenney
01.2014 - 03.2015
Retail Sales Associate
Joann's Fabric
01.2012 - 03.2013
Sales Associate
Ross Stores
01.2011 - 07.2012
Retail Sales
Mervyn's Department Store
01.2010 - 12.2011
Customer Service
Domino's Pizza
01.2009 - 07.2010
Retail Sales Associate Cashier
Target
01.2007 - 10.2009
MTI Business College of Stockton, Inc
Medical Assistant Diploma
Bridgepoint High School
High School Diploma
Similar Profiles
Tamara Robinson, MDTamara Robinson, MD
Staff Physician at ConcentraStaff Physician at Concentra
Ashley PolkAshley Polk
Referral Coordinator at ConcentraReferral Coordinator at Concentra
Araceli martinezAraceli martinez
X-ray Technologist LMRT | Medical Support Specialist at ConcentraX-ray Technologist LMRT | Medical Support Specialist at Concentra
Brianna Fowler OwensBrianna Fowler Owens
Limited scope X-Ray Technician/Medical Assistant at ConcentraLimited scope X-Ray Technician/Medical Assistant at Concentra
Arthur Robbins JrArthur Robbins Jr
Auto Technician/tow Truck Driver at Affordable Towing and Auto RepairAuto Technician/tow Truck Driver at Affordable Towing and Auto Repair