Cartisha Fry
DeSoto
Summary
Dynamic and dedicated professional with a proven track record at Ut Southwestern Medical Center, excelling in customer service and multitasking. Adept at resolving complex insurance inquiries and fostering client relationships, demonstrating strong communication skills and a positive attitude. Committed to enhancing operational efficiency while maintaining high standards of service.
Overview
11
11
years of professional experience
Work History
Food Service Worker
Dallas Independent School District, DISD
02.2023 - Current
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
Insurance Coordinator
Ut Southwestern Medical Center
03.2019 - 12.2022
- Verified insurance and communicated coverage to staff and patients.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Filed and tracked insurance claims and communicated claims status to patients.
Front Desk
Bear Creek Surgery Center
01.2017 - 03.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Customer Service Representative
State Farm
05.2014 - 01.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
H. Grady Spruce
Dallas, TX05-1999
Skills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
Timeline
Food Service Worker
Dallas Independent School District, DISD
02.2023 - Current
Insurance Coordinator
Ut Southwestern Medical Center
03.2019 - 12.2022
Front Desk
Bear Creek Surgery Center
01.2017 - 03.2020
Customer Service Representative
State Farm
05.2014 - 01.2018
H. Grady Spruce
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