Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hi, I’m
CARTRESE BYRD
Riverdale,GA
Summary
Overview
13
years of professional experience
Work History
Alorica
Customer Service Representative
07.2022 - 05.2023
Job overview
- Talks to customers over phone, email, online chat or social media to resolve their questions or concerns
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintains and updates customer information as necessary
- Calmly attempts to resolve and de-escalate any issues
- Escalates calls to supervisor when necessary and appropriate
- Responds to requests for assistance and/or possible processing of credit card authorizations
- Tracks call-related information for auditing and reporting purposes
- Provides feedback reports on call issues related to downtime and/or training issues
- Answered constant flow of customer calls with minimal wait times.
Amazon
Receiver
11.2018 - 02.2020
Job overview
- Kept work areas clean, safe and organized.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Restocked products and rotated items according to standard procedures.
- Placed, tagged and secured merchandise in diverse designated areas.
- Adhered to tracking, documentation and control standards in order to reduce loss and maintain compliance.
- Double-checked cargo inventories and documentation for accuracy.
- Unloaded pallets and deliveries and organized products in warehouse.
Millstone Medical Outsourcing
Loaner Kit Inspector
01.2016 - 10.2017
Job overview
- Work effectively across the teams, including Customer Services, Field Sales staff and the Inventory Planner
- Used the ERP system to keep an accurate record of all dispatch and returns to ensure correct records are maintained
- Carried out Quality Assurance checks on all instruments and ensured all devices are subject to refurbishment as per the refurbishment program
- Effective stocked control and stock order as required to meet case demands, including replacement for damaged or out of date stock
- Process loaner medical kits into SAP
- Performed visual inspection and functional checks using established receiving inspection criteria forms
- Conducted expired product inspection
- Performed instrument maintenance using pin gauges, micrometers, and calipers
At Home Store
Stocker
03.2016 - 10.2016
Job overview
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Performed inventory control, such as counting and stocking merchandise.
- Greeted customers and directed to requested products.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Answered customer questions and provided detailed product information.
- Helped customers locate desired items and transfer oversized items to vehicles.
Dealertrack Technologies
Associate
07.2012 - 09.2015
Job overview
- Responsible for shredding unwanted documents, scanning documents, picking / packing ,and sorting folders in numerical order.
- Worked varied hours, days, nights and weekends as business needs dictate.
- Collected, arranged and input information into database system.
- Generated reports detailing findings and recommendations.
Inspirational Learning Center
Assistant Teacher
05.2010 - 12.2014
Job overview
- Supervised students in classrooms, halls, cafeterias, or on field trips, answer phone calls when needed
- Distributed teaching materials such as textbooks, workbooks, papers, and pencils to students
- Organized and supervised games and other recreational activities to promote physical, mental, and social development.
- Provided one-on-one and group-based learning support to maintain student progress and development.
- Kept records of student progress for teachers and parents and made notes on details such as behavior, grades, comprehension and personal growth.
Education
Strayer UniversityMemphis, TN
University Overview
Concorde Career CollegeMemphis, TN
Medical Office Professional from Health Administration
02.2015
University Overview
Skills
- Medical Terminology Chart Filing System Presentation Skills
- Data Entry HIPAA Laws & Regulations Critical & Analytical Thinking
- ICD9 / CPT Coding / HCPCS Administrative Support Collaborative Decision-Making
- CPR certified Leadership & Team Building Excellent Time Management
- Analyzing Information Project Planning & Management Verbal & Written Communication Excellent Client Service Goals Setting & Priorities Attention to Details
- Customer Service Representative
- Outlook etc
- MacOS, Windows, IOS, and Android
- MS Teams,
- Zoom, and other electronic information systems
- Microsoft Word
- Account Management
- Microsoft PowerPoint
- Problem-Solving Ability
- Computer Proficiency
- Administrative Support
- Clerical Support
Timeline
Customer Service Representative
Alorica
07.2022 - 05.2023
Receiver
Amazon
11.2018 - 02.2020
Stocker
At Home Store
03.2016 - 10.2016
Loaner Kit Inspector
Millstone Medical Outsourcing
01.2016 - 10.2017
Associate
Dealertrack Technologies
07.2012 - 09.2015
Assistant Teacher
Inspirational Learning Center
05.2010 - 12.2014
Strayer University
Concorde Career College
Medical Office Professional from Health Administration
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