Summary
Overview
Work History
Education
Skills
Timeline
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Carver Mellema

Gladstone

Summary

Adept Technician and Retail Sales Associate with a proven track record at Classic Pool And Spa, enhancing customer satisfaction and team productivity through meticulous attention to detail and outstanding customer service. Excelled in installation, repair, and maintenance, while boosting sales through effective communication and multitasking skills. Achieved consistent positive outcomes in high-pressure environments.

Overview

3
3
years of professional experience

Work History

Technician

Classic Pool And Spa
06.2023 - 10.2024
  • Followed safety procedures meticulously to uphold a safe workplace.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Optimized system performance thorough testing and analysis.
  • Streamlined inventory management, ensuring optimal levels of spare parts and materials at all times.
  • Enhanced team productivity with thorough training on new technologies and procedures.
  • Optimized network performance, conducting regular updates and patches to software systems.
  • Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
  • Enhanced safety protocols, conducting regular inspections and safety drills for technical team.

Retail Sales Associate

Classic Pool And Spa
06.2022 - 06.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Answered questions about store policies and addressed customer concerns.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Greeted customers and provided outstanding customer service.

Camp Counselor

I9 Sports
06.2021 - 06.2022
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Led groups of children safely through variety of camp activities.
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
  • Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
  • Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
  • Promoted camper growth through individualized attention, mentorship, and skill-building opportunities.

Education

Paramedic - Emergency Medical Services

Portland Community College
Portland, OR

High School Diploma -

Gladstone High School
Gladstone, OR
06.2023

Skills

  • Attention to detail
  • Customer service
  • Works Well Under Pressure
  • Multitasking and organization
  • Installation and repair
  • Maintenance and repairs

Timeline

Technician

Classic Pool And Spa
06.2023 - 10.2024

Retail Sales Associate

Classic Pool And Spa
06.2022 - 06.2023

Camp Counselor

I9 Sports
06.2021 - 06.2022

Paramedic - Emergency Medical Services

Portland Community College

High School Diploma -

Gladstone High School

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Carver Mellema