Cary Blechman
Carlsbad,CA
Summary
Veteran Bellman Interested in Furthering Career in Hospitality
Overview
21
21
years of professional experience
1
1
Certification
Work History
Bellman
Park Hyatt Aviara Resort
03.2022 - Current
- Assisted with loading and unloading of luggage from motor coaches and other vehicles.
- Escorted guests to assigned rooms and transported luggage.
- Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
- Upheld security procedures by verifying identification before releasing stored luggage items or granting access to secured areas within the property.
- Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.
- Greeted arriving guests and assisted with luggage, sports equipment and pets.
- Managed bell carts efficiently, resulting in quick turnaround times for both incoming and departing guests.
- Delivered newspapers, mail, packages, faxes, and check-out invoices to guest rooms.
- Notified front desk manager of any guest issues in need of additional attention.
- Straightened up common areas, removed trash and wiped down surfaces to maintain welcoming environment.
- Checked baggage handling equipment, performing minor repairs to restore to full functionality.
Bellman
Montage Laguna Beach
02.2019 - 03.2021
- Greeted arriving and departing guests
- Opened passenger doors and offered assistance when needed
- Parked and retrieved customer vehicles in specified areas in a safe and efficient manner
- Provided accurate and timely documentation of vehicle checks, vehicle damage, and other conditions prior to service
- Promoted courteous treatment of customers and resolved guest service issues
- Local knowledge of Orange County, Los Angeles, and surrounding areas allows excellent and well-placed recommendations for guests, ensuring a greater overall experience in the resort and beyond
Bellman
The Ritz Carlton Laguna Niguel
01.2004 - 01.2018
- Company Overview: Five Star Luxury Resort Offering the Best in Hospitality and Service
- Duties included: opening the front door, moving luggage, valeting cars, calling cabs, transporting guests, giving directions, performing concierge work, and responding to the guest's needs, including escorting guests into their rooms while carrying luggage, or helping to move any baggage a customer needed
- Began position as Valet; Incredible track record involved promotion to Bellman in less than three months
- Perfect attendance and timeliness for over fourteen years with impeccable appearance
- Expert in guest service, retention, and perfect knowledge of rooms inside and out
- Veteran in reading social cues, anticipating guest needs, and providing suggestions to allow the perfect representation of the meaning of hospitality and luxury service to guests
- Five Star Luxury Resort Offering the Best in Hospitality and Service
Education
High School Diploma -
University High School
Los Angeles, CA10-1990
Skills
- Hospitality
- Customer Service
- Customer Retention
- Local Knowledge
- Time Management
- Efficient Service
- Approachable
- Multifunctioning
- Team player mentality
- Reliability and punctuality
- Shipping and receiving
- Local directions
- Heavy lifting
- Hotel operations
- Guest services
- Phone etiquette
- Team building
Hobbies and Interests
- Career in Hospitality
- Growth in a professional environment and community
- Guest Satisfaction
Certification
Completed Forbes 2024 trading
Languages
English
Full Professional
Timeline
Bellman
Park Hyatt Aviara Resort
03.2022 - Current
Bellman
Montage Laguna Beach
02.2019 - 03.2021
Bellman
The Ritz Carlton Laguna Niguel
01.2004 - 01.2018
Completed Forbes 2024 trading
High School Diploma -
University High School
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