Summary
Overview
Work History
Education
Skills
Timeline
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Cary Bonner

Cedar Hill,Texas

Summary

Dedicated and experienced Customer Service Representative (CSR) professional with over 10 years of expertise in providing exemplary service across diverse industries, including education and healthcare/medicine. Leveraging strong interpersonal skills, extensive medical terminology knowledge, and a commitment to client satisfaction, seeking a position as a Compassionate Crisis Chat and Chat Counselor with extensive knowledge of counseling principles and practices. Adept at creating individualized treatment plans. Committed to creating safe, supportive environment for all participants.

Overview

25
25
years of professional experience

Work History

Reading Coach

Air Reading
01.2023 - Current
  • Monitored student progress closely, implementing necessary adjustments to instructional techniques as needed.
  • Participated in professional development opportunities focused on emerging trends and best practices in literacy instruction.
  • Implemented research-based strategies for teaching phonics, vocabulary, fluency, and comprehension skills effectively.
  • Utilized various assessment tools to track student progress towards established goals, adjusting instruction accordingly based on data-driven insights.
  • Cultivated a love of reading among students by introducing them to diverse authors and themes relevant to their lives.

Online ESL Teacher

VIPKID
08.2018 - 03.2023
  • Boosted reading comprehension levels for struggling students through targeted tutoring and personalized lesson plans.
  • Adapted teaching methods according to each student''s unique learning style, leading to improved retention rates and higher test scores.
  • Identified, selected, and modified instructional resources to meet needs of each individual student.
  • Enhanced cultural understanding among students with diverse backgrounds through the incorporation of global literature and multimedia resources.
  • Developed strong rapport with parents by maintaining open lines of communication regarding their child''s academic progress, challenges, and successes.
  • Instruct up to 50 students per week, delivering real-world common core aligned course material.

Substitute Teacher Plano Independent Schools

Plano Independent School District
08.2011 - 05.2018
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Supervised students during activities outside the classroom, including recess, lunch, and field trips.

Administrative Assistant

Gary D. Fender, Williams Financial
05.1999 - 12.2006
  • Provided administrative support to ensure efficient office operations.
  • Supported the owner through various organizational and communication tasks.
  • Managed confidential and time-sensitive material.
  • Scheduled meetings and appointments, and produced correspondence memos, letters, faxes, and forms.
  • Communicated via phone and email to ensure accurate and timely completion of duties.


Child Life Specialist Assistant

Children's Medical Center Dallas
01.2003 - 06.2006
  • Supported up to ninety children and families through crises and difficulties.
  • Developed individualized therapeutic interventions tailored to each child''s specific needs, promoting coping skills and emotional wellbeing.
  • Coordinated special events and visits from community partners, bringing joy to hospitalized children through entertainment and enrichment opportunities.
  • Established rapport with patients quickly by employing empathy, patience, and effective communication skills.
  • Enhanced children''s hospital experience by providing emotional support and age-appropriate activities during their stay.
  • Provided bereavement support for families experiencing loss, offering resources and compassionate guidance during challenging times.

Education

Bachelor of Arts - Psychology

The University of Texas At Dallas
Richardson, TX
05.1999

Skills

  • Progress Monitoring
  • Positive Reinforcement
  • Attention to Detail
  • Dependable and Responsible
  • Management Documentation
  • Chat Support
  • Conflict Management
  • Problem Analysis & Resolution
  • Video Meetings
  • Medical Terminology
  • Subject-Matter Expert (SME)
  • MS Office Suite
  • Zoom
  • Oral/Written Communications
  • Multitasking
  • Google Docs
  • Patient Care

Timeline

Reading Coach

Air Reading
01.2023 - Current

Online ESL Teacher

VIPKID
08.2018 - 03.2023

Substitute Teacher Plano Independent Schools

Plano Independent School District
08.2011 - 05.2018

Child Life Specialist Assistant

Children's Medical Center Dallas
01.2003 - 06.2006

Administrative Assistant

Gary D. Fender, Williams Financial
05.1999 - 12.2006

Bachelor of Arts - Psychology

The University of Texas At Dallas

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Cary Bonner