Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cary Brown

Indianapolis,IN

Summary

Proven to excel in property and sales management, I significantly enhanced tenant satisfaction and retention at Reserves at Franklin Glenn through adept conflict resolution and efficient administrative support. Leveraging strong communication skills and expertise in property tours, I achieved high occupancy rates and streamlined leasing processes, underscoring a commitment to excellence and results. Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management. Dedicated Assistant Property Manager enthusiastic about meeting all kinds of people and familiar with creating successful resident retention programs. Knowledgeable in [Area of expertise]. Successful career history comprising more than [Number] years. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Well-qualified [Job Title] with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Recent graduate with foundational knowledge in [Area of study] and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Overview

10
10
years of professional experience

Work History

Assistant Property Manager

Reserves at Franklin Glenn
09.2023 - Current
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Kept accurate records of all resident and tenant correspondence.
  • Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
  • Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Processed security deposit refunds.
  • Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
  • Inspected common areas for cleanliness and notified maintenance of overflowing trash.
  • Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
  • Escalated major issues to property manager for immediate remediation.
  • Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
  • Posted policies and rules in common areas for tenant review.
  • Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
  • Reduced vacancy rates through targeted marketing efforts like hosting open houses and leveraging social media platforms.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Prepared detailed reports on property performance metrics for monthly review meetings with senior management team members.
  • Communicated effectively with owners, residents, and on-site associates.
  • Collected and maintained careful records of rental payments and payment dates.
  • Kept properties in compliance with local, state, and federal regulations.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Delivered emergency 24-hour on-call service for tenants on building issues.

Senior Leasing Consultant

Lake Castleton Apartments
12.2019 - 09.2023
  • Implemented and managed an efficient online lease application system that streamlined the entire leasing process for both staff and potential tenants.
  • Maintained strong relationships with other industry professionals such as real estate agents and brokers to increase property exposure and facilitate referrals.
  • Evaluated applicants' creditworthiness through careful assessment of credit reports, employment history, and reference checks.
  • Facilitated smooth move-in experiences for new tenants by coordinating unit preparation and providing clear communication throughout the process.
  • Negotiated favorable lease terms with new and existing tenants, maximizing rental income while maintaining positive relationships.
  • Streamlined leasing processes for improved efficiency, reducing paperwork and optimizing application review time.
  • Provided exceptional customer service to both current and prospective residents, fostering a welcoming community atmosphere.
  • Utilized various advertising channels such as online listings, social media platforms, and print materials to reach target audience effectively.
  • Served as a knowledgeable resource for current residents by providing information about community events, local businesses, and nearby services.
  • Conducted thorough market analysis to determine competitive rent prices, ensuring optimal positioning within the local market.
  • Maintained detailed records of all leasing transactions, ensuring accurate documentation and adherence to legal requirements.
  • Developed successful marketing campaigns to attract prospective tenants, resulting in increased property occupancy rates.
  • Conducted regular audits of property amenities and condition, recommending improvements or upgrades as needed to maintain competitiveness in the market.
  • Trained junior leasing consultants on company policies, procedures, and best practices to ensure consistent performance across the team.
  • Coordinated with third-party vendors for services such as landscaping or pest control, ensuring timely delivery of services without disrupting residents'' schedules.
  • Managed high volume workload efficiently, prioritizing tasks effectively while consistently meeting deadlines and targets.
  • Increased lease renewals by implementing effective tenant retention strategies and addressing concerns promptly.
  • Collaborated with property management to address maintenance issues and tenant complaints, enhancing overall resident satisfaction.
  • Organized successful open house events to showcase available units, attracting potential tenants and increasing community visibility.
  • Greeted clients, showed apartments, and prepared leases.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Verified tenant incomes and other information before accepting lease applications.
  • Responded to requests and scheduled appointments for property showings.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Distributed and followed up on tenant renewal notices.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Collected rent and tracked resident payments and information in computer system.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Collected and maintained careful records of rental payments and payment dates.
  • Kept properties in compliance with local, state, and federal regulations.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.

Auto Sales Consultant

Hubler Nissan
09.2018 - 08.2019
  • Drove team revenue totals by bringing in top sales numbers.
  • Generated new leads through strategic networking at local events, fostering connections within the community.
  • Streamlined sales processes by maintaining accurate records of customer interactions, transactions, and follow-up activities in CRM systems.
  • Maintained contact with established customers to confirm satisfactory experience and encourage repeat and referral business.
  • Increased customer satisfaction by providing personalized consultations and tailored vehicle recommendations.
  • Facilitated smooth delivery of purchased vehicles by coordinating with detailing teams and ensuring all necessary paperwork was completed promptly.
  • Assisted in marketing efforts by participating in promotional campaigns, vehicle launches, and dealership events to attract potential customers.
  • Qualified and followed-up on potential new customer leads.
  • Provided ongoing support to clients after purchase completion, addressing concerns or questions to maintain satisfaction levels.
  • Organized test drives for interested customers, providing an opportunity for hands-on evaluation of vehicles.
  • Developed strong rapport with clients through effective communication and active listening skills.
  • Demonstrated car technology options and available amenities and upgrades for each model.
  • Maximized showroom appeal by organizing attractive displays featuring new models or special promotions as needed.
  • Supported dealership growth by consistently meeting or exceeding performance metrics and contributing to overall team success.
  • Performed inspection and prepared pre-owned cars prior to releasing to inventory.
  • Expanded client base through successful referral programs, rewarding existing customers for their advocacy efforts.
  • Collaborated with the finance department to secure desirable financing options for customers, ensuring a seamless purchase experience.
  • Demonstrated flexibility in adapting to changing customer needs and preferences, ensuring a tailored sales approach for each individual.
  • Accompanied customers and demonstrated performance features on test drives.
  • Enhanced dealership reputation by consistently delivering exceptional customer service and building lasting relationships.
  • Consulted with sales and finance managers to negotiate sales price, trade-in allowance, license fee, discounts and financing or lease options on vehicle.
  • Greeted customers upon arrival to dealership and engaged in conversation to uncover specific purchasing needs and budget.
  • Answered telephone and email inquiries from potential customers.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Assistant Sales Manager

Carplex
12.2014 - 09.2018
  • Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
  • Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
  • Assisted sales team with completing customer transactions and managing issues.
  • Developed strong client relationships for repeat business and increased referrals.
  • Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.
  • Completed store opening and closing procedures by counting drawers and managing security.
  • Demonstrated exemplary customer service by engaging clients on sales floor.
  • Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
  • Conducted daily effective sales huddles with [Number]-person team to focus on behaviors that would convert to sales.
  • Organized trade shows and events to showcase products, build brand awareness, and generate leads for future sales opportunities.
  • Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
  • Trained new associates in successful sales and performance strategies.
  • Collaborated with marketing department to create appealing promotions, resulting in higher customer engagement rates.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Conducted regular team meetings to review progress, address challenges, and motivate staff towards achieving goals.
  • Negotiated contracts with clients that balanced profitability with excellent customer service standards.
  • Managed and developed sales team.
  • Established performance benchmarks, setting clear expectations for team members, and regularly reviewing progress against set goals, driving continuous improvement within the sales department.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Boosted sales performance by implementing effective sales strategies and coaching team members.
  • Liaised between customers and product development team to recommend product improvements.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Managed accounts to retain existing relationships and grow share of business.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Education

High School Diploma -

Lawrence Central High School
Indianapolis, IN
05.1981

Skills

Administrative Support

Strong Communication Skills

Property tours and inspections

Telephone and email etiquette

Fair Housing Regulations

Leasing and sales

Unit inspection

Timeline

Assistant Property Manager

Reserves at Franklin Glenn
09.2023 - Current

Senior Leasing Consultant

Lake Castleton Apartments
12.2019 - 09.2023

Auto Sales Consultant

Hubler Nissan
09.2018 - 08.2019

Assistant Sales Manager

Carplex
12.2014 - 09.2018

High School Diploma -

Lawrence Central High School

Similar Profiles

CREATE PROFILE
Cary Brown