Hi, I’m
Cary Cartey
Bogart,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with an outgoing and positive demeanor. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic, and results-oriented with a passion for developing relationships, cultivating partnerships, and growing business.
Overview
9
years of professional experience
Work History
Athens Micro
Customer Service Specialist
10.2021 - 01.2025
Job overview
- Cultivated positive relationships with clients through a professional demeanor and excellent interpersonal skills.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Confirm appointments, communicate with clients, and update client records.
- Handled sensitive information with discretion while maintaining strict confidentiality standards
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Handled assignments independently with good judgment and critical thinking skills.
- Operated a multi-line telephone system to answer and direct a high volume of calls.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Assisted internal staff with administrative needs to maximize efficiency and team productivity.
- Scheduled office meetings and client appointments for staff teams.
- Handled incoming and outgoing package deliveries, working with vendors and clients to complete special requests and track missing packages.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.
- Cross-trained and backed up other customer service managers.
Keller Williams Greater Athens
Real Estate Agent
02.2020 - 03.2021
Job overview
- Managed contracts, negotiations and all aspects of sales to finalize purchases.
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Advertised client properties through websites, social media and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
Town Center Salon
Owner/ Stylist - Master Cosmetologist
11.2017 - Current
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed all front desk tasks, including maintenance of client records.
- Inventoried, ordered, and stocked salon product lines.
- Consulted with new clients, asking appropriate questions to understand needs and expectations for hair color, style,e, and care.
- Attended training and workshops to maintain a cosmetology license and stay current on techniques and skills.
Education
Gordon State CollegeBarnesville, GA
Associate of Arts
2003
Southern Crescent Technical College - Griffin CampusGriffin, GA
Master Cosmetologist from Cosmetology
08.2001
Landmark High SchoolFairburn
High School Diploma
05.2000
Skills
- Excellent communication skills
- Articulate and well-spoken
- Works well under pressure
- Customer service-oriented
Certification
- Cosmetology License - Georgia Board of Cosmetology.
- Real Estate Salesperson License - Georgia Real Estate Commission.
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Scheduled appointments and kept calendars for 30 staff members.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteImportant To Me
Work-life balanceTimeline
Customer Service Specialist
Athens Micro
10.2021 - 01.2025
Real Estate Agent
Keller Williams Greater Athens
02.2020 - 03.2021
Owner/ Stylist - Master Cosmetologist
Town Center Salon
11.2017 - Current
Gordon State College
Associate of Arts
Southern Crescent Technical College - Griffin Campus
Master Cosmetologist from Cosmetology
Landmark High School
High School Diploma
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