Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Cary Clement

Bedford,VA

Summary

Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands. Resourceful Front Office Assistant known for unparalleled productivity and efficient task completion. Possess specialized skills in customer service, appointment scheduling, and office technology management. Excel in communication, time management, and adaptability, ensuring seamless front desk operations and positive client interactions. Reliable Front Office Assistant with relevant experience in managing administrative tasks including handling phone calls, scheduling appointments, and providing exceptional customer service. Strengths include effective communication skills, multitasking abilities, problem-solving capabilities, and proficiency in using office software such as Microsoft Suite. Proven track record of improving office efficiency by organizing processes and streamlining workflows.

Overview

3
3
years of professional experience

Work History

Front Office Assistant

Hill's Automotive and Transmission
Roanok , VA
2023.03 - Current
  • Greet customers and visitors in a professional manner.
  • Answered phone calls, transferred calls, take messages, and provide information to callers.
  • Scheduled appointments for clients and record all client data into the system.
  • Managed incoming and outgoing mail, including sorting, distributing, and maintaining records of correspondence.
  • Assisted with administrative tasks such as filing documents, photocopying, faxing.
  • Organized office supplies and maintained inventory levels.
  • Prepared invoices for customers according to company procedures.
  • Received payments from customers and process credit card transactions accurately.
  • Performed basic bookkeeping duties such as entering data into spreadsheets or accounting software programs.
  • Created reports using Microsoft Office Suite applications.
  • Maintained confidentiality of customer information at all times.
  • Provided excellent customer service by responding promptly to inquiries and requests from clients, customers in person or via telephone, email.
  • Responsible for opening and closing the office on time each day.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Kept offices organized and well-stocked to maximize operational efficiency.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Updated front office phone protocols to increase productivity and decrease customer hold times.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Input customer data into reservation systems and updated to reflect room changes.

Casher/Stocker

Elba Butcher Shopp
Bedford , VA
2021.04 - 2023.04
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Stocked shelves with merchandise when needed.
  • Issued receipts, refunds, credits or change due to customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Stocked shelves with newly arrived products.
  • Inspected stock for damage or defects and reported issues to management.
  • Organized storage areas for efficient use of space.
  • Assisted with store displays and window dressing as needed.
  • Followed safety procedures when handling hazardous material or dangerous goods.
  • Removed outdated products from shelves in accordance with company policy.
  • Operated motorized equipment such as forklifts, pallet jacks or order pickers as required.
  • Lifted materials of varied weights on regular basis.
  • Stocked shelves with new merchandise and checked for outdated or damaged items.
  • Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
  • Updated product labels to reflect accurate pricing.
  • Updated products with new pricing or temporary promotion signs to increase sales.
  • Stocked shelves, racks, and bins with new or transferred merchandise.
  • Packed and unpacked items, checking breakables before stocking on shelves.

Education

High School Diploma -

William Fleming High School
Roanoke, VA
2007-05

Some College (No Degree) -

Miller-Motte Technical College
Roanoke, VA

Skills

  • Document Control
  • Business Correspondence
  • Appointment Setting
  • File Maintenance
  • Scheduling and calendar management
  • Word Processing
  • Billing and Invoicing
  • Mail handling
  • Data Entry
  • Administrative Skills
  • Listening Skills
  • Cash Handling
  • Scheduling appointments
  • Customer Service
  • Price Checking
  • Stockroom Maintenance
  • Loading and unloading
  • Money Handling

References

References available upon request.

Timeline

Front Office Assistant

Hill's Automotive and Transmission
2023.03 - Current

Casher/Stocker

Elba Butcher Shopp
2021.04 - 2023.04

High School Diploma -

William Fleming High School

Some College (No Degree) -

Miller-Motte Technical College
Cary Clement