Caroline Dardas
Bay City,MI
Summary
With a proven track record at Physical Therapy and Rehab Specialists, I excel in healthcare operations and patient care coordination, demonstrating exceptional organizational standards and attention to detail. Leveraging database coordination and compassionate support, I significantly contribute to patient satisfaction and operational efficiency, embodying a proactive and achievement-focused approach.
Overview
2
2
years of professional experience
Work History
Patient Care Coordinator
Physical Therapy and Rehab Specialists
Bay City, Michigan
11.2022 - Current
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Coordinated with insurance companies to confirm patient coverage and process claims.
- Coordinated care plans for patients by collaborating closely with healthcare professionals and specialists.
- Compiled and maintained medical charts and reports in complex digital databases.
- Coordinated patient referrals to specialists and other healthcare services.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Assisted patients in understanding their care plans and healthcare options.
- Communicated with patients to ensure quality of care and develop care plans.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Completed insurance verifications and claim forms for patient intake and processing.
- Responded promptly to any emergency situations that arose within the facility.
- Explained policies, procedures and services to patients.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Received and routed care team messages and documents to appropriate staff.
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
- Monitored patient progress and updated care plans in consultation with medical staff.
- Provided compassionate support to patients and their families.
- Provided administrative support for patient care staff.
Education
Master of Arts - Education
University of Michigan
Dearborn, MI12-1990
Bachelor of Science - Physiology
Michigan State University
East Lansing, MI12-1985
Skills
- Healthcare operations
- Database coordination
- Administrative supervision
- Billing statement processing
- Organizational standards
- Healthcare documentation
- Medical record requests
- HIPAA protocol adherence
- Inventory management
- Patient documentation
- Patient care coordination
- Payment arrangements & negotiation
- Regulatory compliance
- Filing and recordkeeping
- Appointment scheduling
- Medical data collection
- Patient registration
- Office administration
- Multitasking
- Goal setting
- Attention to detail
Part time job in maintenance at the Bay Area YMCA
I have worked part time at the Bay Area YMCA while working full time at PTRS. My duties included maintenance of our large building, cleaning of the Ladies locker room, girls locker room, family locker room, daycare and helping with all laundry and any lobby cleaning requirements. Currently I am working 8 hours a week.
Timeline
Patient Care Coordinator
Physical Therapy and Rehab Specialists
11.2022 - Current
Master of Arts - Education
University of Michigan
Bachelor of Science - Physiology
Michigan State University
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