Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Generic

Cary DuCharme

Dothan,AL

Summary

Hardworking Customer Service Representative Supervisor maintains and enhances customer service by delivering systems and procedures and supervising staff. Communicative and responsible team leader builds productive and positive relationships with employees and customers to improve retention and loyalty. Consistently promotes company values and culture through all interactions. Results-oriented candidate known for outstanding communication, customer service and conflict resolution abilities. Focused individual brings diverse management skills and extensive background in wide range of call center functions. Grasps and articulates sensitive and complex situations with diplomacy and ease. Well-qualified [Job Title] familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.

Overview

47
47
years of professional experience

Work History

Inventory Control Specialist

Webcrafters Inc
05.1977 - 08.2009
  • Completed physical inventory counts each month.
  • Audited and corrected discrepancies in inventory numbers.
  • Completed daily cycle counts to maintain accuracy of records.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Verified incoming products and checked delivery totals to keep system records current and accurate.
  • Managed inventory control for high-volume warehouses with accurate, timely stock replenishment.
  • Used equipment like forklifts and pallet jacks to move inventory.
  • Built strong vendor relationships for timely goods and materials deliveries.
  • Completed inventory accounts to keep records current and promote accurate ordering.
  • Recorded daily activities for inventory control.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Checked product levels and recommended new purchases.
  • Stocked shelves to match planogram images and instructions.

Payroll Assistant

Webcrafters Inc
05.1977 - 08.2009
  • Updated employee files with new details such as changes in address or salary levels.
  • Maintained payroll information by calculating, collecting, and entering data.
  • Processed new hire paperwork and documents.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
  • Maintained employee privacy and protected payroll operations by keeping all information confidential.
  • Maintained [Number]% accuracy in transferring correct data from payroll spreadsheets into system.
  • Filed payroll taxes with appropriate government agencies by deadlines to minimize risk of penalties or fines.
  • Determined organizational payroll liabilities to keep employers in compliance with all applicable tax laws and regulations.
  • Reconciled bank and payroll records routinely to verify accuracy.
  • Performed data entry tasks and maintained accurate records of employee payroll information.
  • Completed payroll accurately and timely to meet employee expectations.
  • Maintained confidentiality of employee records and payroll information.
  • Processed timecards and payroll data for team of employees.
  • Tracked employee vacation, sick and personal time.
  • Developed and implemented payroll procedures to streamline workflow.
  • Coordinated resolution of payroll discrepancies.
  • Generated reports to track employee time and attendance.
  • Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
  • Issued paychecks on designated pay dates to avoid employee dissatisfaction.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.
  • Maintained employee confidence and protected payroll operations by keeping information confidential.

Recreation Assistant

City of Dothan
Dothan , Al
10.2023 - Current

Customer Service Representative Team Lead

Martin Glass
04.1988 - 02.2023
  • Maintained working knowledge of products, accounts, representatives, tools and systems.
  • Handled calls promptly and with courteous professionalism.
  • Processed orders, service requests and applied information to customers.
  • Completed call documentation while speaking with customers.
  • Developed technical and mechanical proficiency to assist customers and field staff with service issues.
  • Answered in-depth questions about company offerings, service policies and benefits of each plan.
  • Troubleshot sales and service operations to increase profitability and bring positive organizational change.
  • Stocked and merchandised products at route locations, keeping every vendor well-supplied with enough product to meet forecasted sales level.
  • Supervised large teams with guidance, support and direction for high-quality customer care.
  • Built positive rapport and relationships for high levels of customer satisfaction.
  • Developed customer service initiatives to improve performance and uplift satisfaction scores.
  • Created reporting systems to track customer service performance and improve insight.
  • Managed customer service budgets for cost-effective staff and resource allocation.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Trained staff on operating procedures and company services.
  • Maintained up-to-date knowledge of product and service changes.
  • Promptly responded to inquiries and requests from prospective customers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Trained floor operators to operate [Type] equipment and perform daily tasks.
  • Operated cutting equipment and machinery to manufacture [Product or Service].
  • Planned projects and purchased equipment and raw materials needed.
  • Performed pattern grading to adjust measurements for various sizes.
  • Carefully cut and trimmed materials following patterns.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Inspected finished products for quality and removed lint.

Education

High School Diploma -

Lafayette Co. High School
Madison, WI
06.1975

Skills

  • Emergency Treatment
  • Customer Proposals
  • Issue and Complaint Resolution
  • Inventory Records
  • Timekeeping Administration
  • Maintaining Clean Work Areas
  • Appraisal Writing
  • Office Supplies and Inventory
  • Process Transactions
  • Data Entry
  • Skill Development
  • Coaching and Mentoring

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Recreation Assistant

City of Dothan
10.2023 - Current

Customer Service Representative Team Lead

Martin Glass
04.1988 - 02.2023

Inventory Control Specialist

Webcrafters Inc
05.1977 - 08.2009

Payroll Assistant

Webcrafters Inc
05.1977 - 08.2009

High School Diploma -

Lafayette Co. High School

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Cary DuCharme