Summary
Overview
Work History
Education
Skills
Certification
Excellent customer service
Timeline
AccountManager
Cary Dyke

Cary Dyke

Reno,NV

Summary

Proven track record in enhancing operational efficiency and customer satisfaction, demonstrated through roles at Amazon and Pizza Hut. Excelled in package handling and fostering team collaboration, significantly improving delivery accuracy and workplace morale. Mastered safety procedures and sorting techniques, ensuring timely and precise package deliveries. Knowledgeable and tech-savvy postal worker with mechanical skills. Trained to operate, maintain and repair high-volume sorting equipment. Well-versed in mail routing and computerized tracking.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Package Sorter

Amazon
08.2023 - Current
  • Supported shipping department by preparing sorted packages for transportation, reinforcing company's reputation for punctuality.
  • Collaborated with team members to sort large volumes of packages quickly and accurately.
  • Ensured timely delivery of packages by prioritizing urgent shipments and adhering to strict deadlines.
  • Displayed strong attention to detail in sorting packages according to specific guidelines, ensuring correct deliveries every time.
  • Maintained a clean and organized workspace, which facilitated smoother package sorting operations.
  • Operated various mechanical equipment for efficient package handling, minimizing physical strain and risk of injury.

Assistant Manager

Pizza Hut
02.2023 - 11.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Delivery Driver

Uber Eats
01.2020 - 02.2023
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated light trucks to deliver loads as far as 100 miles from home location.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.

Assistant Manager

Pizza Hut
04.2018 - 01.2020

Provide excellent customer service

Money management

Cook

Inventory.

deal with customer complaints

Answer phone about 30 to 40 times a shift for orders

  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Education

Certificate of Completion - Software Automation Tester

H2K Infosy
Atlanta, GA
05.2024

GED -

Procter R Hug High School
Reno, NV
06.1999

Skills

  • Package handling
  • Safety Procedures
  • Sorting Techniques
  • Speed and Accuracy
  • Reading Comprehension
  • Customer Service
  • Problem-solving abilities
  • Critical Thinking
  • Active Listening
  • Customer Relations

Certification

QA certification in Software Automation

Java

Selenium

Manual testing

Excellent customer service

I have only put my last 8 years of work due to a bad auto accident that took awhile to recover from. But as to my customer service I was A assistant manager at rent a center providing service for 3 years. also I worked as a food server for7 years. I know how to deal with difficult customers, and others.

Timeline

Package Sorter

Amazon
08.2023 - Current

Assistant Manager

Pizza Hut
02.2023 - 11.2023

Delivery Driver

Uber Eats
01.2020 - 02.2023

Assistant Manager

Pizza Hut
04.2018 - 01.2020

Certificate of Completion - Software Automation Tester

H2K Infosy

GED -

Procter R Hug High School
Cary Dyke