Overview
Work History
Education
Timeline
Generic

CARY ECKMANN

Clearwater,FL

Overview

27
27
years of professional experience

Work History

Production Control Change Mgmt Systems Analyst

Citibank (via Axelon)
Tampa, FL
12.2023 - Current
  • Support the process which reviews, approves, monitors, and reports on major/minor releases across all GFT application-controlled CMDB environments (UAT/QA, COB and/or Prod), in ServiceNow.
  • Support the GFT change management process transformation for the ServiceNow SaaS migration for pre-implementation governance of all change activity.
  • Collaborating with team members, identify control gates disposition with SaaS functionality. Adjusted, removed, or addressed with process updates.
  • Participate in the assessment of SaaS migration impact to the current internal procedures and reporting.
  • Convert existing end-to-end change governance test scripts for tool upgrades or validation enhancements.
  • Maintain a risk mindset to enforce continuous service improvements with opportunities for the reduction of manual touch points.
  • Coordinate multiple projects simultaneously while effectively managing associated timebound tasks.
  • Define, create, update and/or execute change management test scripts in support of the ServiceNow SaaS migration.

Application Support Analyst

HCL
Tampa, FL
11.2018 - 10.2023
  • Monitor queue for all incoming client issues and respond accordingly depending on severity
  • Respond to tickets using ServiceNow and create JIRA tickets if escalation to development is needed
  • Provide support of all backend operations to ensure stability and integrity
  • Troubleshoot all incoming issues via log files, snapshots and detailed customer description
  • Verify proper Application Server (WebSphere) and Leap application settings
  • Monitor OpsView job status to respond quickly to any jobs in critical and warning status
  • Schedule jobs and put in downtime to troubleshoot effected areas
  • Run MySQL queries to update/modify/delete data as required
  • Using AWS backup/move/creates files in a LINUX environment (UAT/PROD)
  • Update documentation utilizing Confluence and OneNote
  • Utilize Filezilla to transfer files via ftp/sftp
  • Document all issues to help create a customer and internal knowledge base from the resolution
  • Rotate weekend support to provide follow the sun support in a 24/7 support environment

Software Support Engineer/Interoperability

CareSync
Tampa, FL
01.2017 - 07.2018
  • Provide application support to HA's/CNA and hospital staff
  • Track/Create tickets utilizing Salesforce (CRM), VSTS and JIRA
  • Part of Interoperability team to configure for 3rd party systems to ensure integrity of data
  • Write/Execute execute MySQL queries to manage data
  • Run Cron jobs on Linux server utilizing RunDeck
  • Write/Run shell scripts to acquire patient data to send care plans to a variety of Medical Providers
  • Maintain security of data (PHI) to be in compliance with HIPAA laws in a cloud environment
  • Document all process's utilizing Confluence
  • Utilize Salesforce for CRM process's
  • Utilize GitLab for CM process's
  • Part of team that evaluates life-cycle of product and needs of Health Assistants
  • HIPAA certified

Senior Technical Engineer

Honeywell/HHP, Inc.
Skaneateles Falls, NY
07.2003 - 10.2016
  • Act as Point-of-Contact to provide on-site troubleshooting, acquire data and facilitate solution for Fortune 500 companies
  • Build/Maintain customer relationship to ensure customer satisfaction
  • Provide Customer/Applications Support of Scanners, Payment Terminals, Kiosks and In-counter scale's
  • Help troubleshoot 3rd party databases (MySQL, Oracle, DB2) and POS systems to resolve conflicts
  • On site installation and training of product, according to architecture
  • Decipher encrypted data (PCI, TDES, DUKPT) to ensure integrity of transaction
  • Write code/scripts for customers on both host and client side of POS system
  • Act as bridge between Field Service, Technical Support, Engineering and Sales
  • Part of team that advises/evaluates life-cycle of product from development to final release
  • Assist System Architects in finding best resolution to customer needs
  • Configuration of wireless devices in a variety of secure networks
  • Create EWR's based on customer's needs/wants/bugs found
  • Debug customer code
  • Utilize tools to provide efficient means to best serve customer
  • (SAP, Salesforce)
  • Six Sigma Training

Field/Test Engineer

Healthcare One
Syracuse, NY
02.2002 - 03.2003
  • Install hardware and software on site in a variety of hospital environments
  • Provide training to hospital staff on use of hardware and software
  • Create documentation to provide test cases
  • Test/debug to verify integrity of code of an application to provide mobile dictation via a PDA in a Palm OS
  • Develop tools to enhance productivity utilizing VB/VBA
  • Create Perl scripts to enhance productivity for transcriptionists
  • Act as a 'bridge' between Engineering and Transcription departments
  • Communicate with customer contact to enhance account specific needs
  • Using XML develop templates for use with 3rd party tool
  • Migrate legacy templates to enhanced VBA templates
  • Write macros to enhance productivity
  • Create databases using SQL to interact with 3rd party interface tool (Speech Systems)
  • Create and run queries to verify data integrity

Software Engineer/Test Engineer

CARRIER Corporation
Syracuse, NY
02.2000 - 07.2001
  • Included all phases of software engineering, from design to final rollout of product
  • Write code utilizing C++ to produce a program to allow an embedded controller to control all aspects of a truck trailer refrigeration unit
  • Modify code as Engineering Specification changes to conform to customer needs
  • Test using a variety of test tools to verify analog and discrete inputs/outputs
  • Produce scripts to allow for automated testing utilizing LabView
  • Create test cases to adequately test all functionality of software/hardware
  • Update documentation to reflect changes to the Engineering Specification
  • Produce a 'User's Guide' for a 'how-to' description on executing the test platform
  • Train development team to gain skills in the automated testing environment
  • Utilize Configuration Management utility (PVCS)
  • Part of 2-Man team designated as 'Functional Test Team', where an automated test platform was developed

Configuration Manager/Test Engineer

XEROX Corporation
Fairport, NY
07.1999 - 02.2000
  • Manage a CM utility (SCCS and Problem Tracker) in a UNIX environment
  • Write Perl and C shell scripts to enhance productivity and consistency
  • Update internal HTML web pages for code tracking
  • Perform builds to be sent as deliverables to the customer
  • Document known problems and provide an 'action resolution'
  • Migrated Development and Test Team from SCCS to Clearcase, this required proper baseline structure and documentation
  • Attained/Support CMM Level II and III certification

Enterprise Support Engineer

COMPAQ COMPUTER Corporation
Houston, TX
06.1998 - 06.1999
  • Provide technical support for System Administrators and Vendors
  • Support multiple operating systems (SCO UNIX, Linux, Microsoft NT)
  • Support multiple platforms (Servers, Workstation, Notebooks)
  • Document problems found in HW/SW within 3rd party problem tracker
  • Dispatch appropriate HW/SW to resolve problem
  • Advise customer on products that may be more efficient for their specific setup

Education

BS - Computer Engineering Technology

SUNY Institute of Technology
Utica/Rome, NY
06.1998

AAS - Computer Engineering Technology

Onondaga Community College
Syracuse, NY
12.1995

Timeline

Production Control Change Mgmt Systems Analyst

Citibank (via Axelon)
12.2023 - Current

Application Support Analyst

HCL
11.2018 - 10.2023

Software Support Engineer/Interoperability

CareSync
01.2017 - 07.2018

Senior Technical Engineer

Honeywell/HHP, Inc.
07.2003 - 10.2016

Field/Test Engineer

Healthcare One
02.2002 - 03.2003

Software Engineer/Test Engineer

CARRIER Corporation
02.2000 - 07.2001

Configuration Manager/Test Engineer

XEROX Corporation
07.1999 - 02.2000

Enterprise Support Engineer

COMPAQ COMPUTER Corporation
06.1998 - 06.1999

BS - Computer Engineering Technology

SUNY Institute of Technology

AAS - Computer Engineering Technology

Onondaga Community College

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CARY ECKMANN