Cary Howell
Louisville,United States
Summary
Experienced Home Inspector skilled in conducting comprehensive inspections and generating detailed reports to support client decision-making. Collaborative work style with real estate agents and utilization of advanced tools ensure adherence to regulations and boost client satisfaction. Dedicated to building trust and providing valuable insights that contribute to business success.
Overview
34
34
years of professional experience
Work History
Home Inspector
JMI Reports
01.2024 - Current
Security Officer/ Customer Service
CDI / Derby City Gaming
11.2023 - 02.2024
- Ensured safety and security of patrons, achieving a 98% satisfaction rate through proactive measures
- Monitored gaming areas and resolved conflicts, enhancing customer experience and reducing incidents
Flooring Specialist
Home Depot
02.2023 - 11.2023
- Advised customers on flooring options, leading to increased sales and customer satisfaction
- Resolved customer issues promptly, enhancing overall store reputation
Inside Phone Sales/ Tech Sales
CBS Interactive
07.2022 - 01.2023
- Managed inbound and outbound sales calls, achieving measurable growth in client acquisition and retention
- Exceeded monthly sales targets, boosting revenue through effective client engagement
Merchandising Representative
Shift Smart
06.2021 - 06.2022
- Managed product displays, achieving increase in sales through strategic placement
- Collaborated with store teams to ensure optimal stock levels, reducing out-of-stock instances by 8%
Phone Tech / Quality Assurance
CTDI
07.2020 - 03.2021
- Tested and repaired mobile devices, ensuring quality standards and reducing return rates
Caretaker / Family Member / Food Delivery
Postmates
03.2019 - 05.2020
- Delivered food orders promptly, achieving high customer satisfaction and repeat business
- Managed time efficiently, completing up to 15 deliveries daily in high-traffic areas
Inside Phone Representative/ Donations
CRF
07.2018 - 02.2019
- Handled inbound donation calls, increasing daily contributions by 12% through effective communication
- Resolved donor issues promptly, enhancing donor satisfaction and retention
Pharmacy Technician
Chewy Inc.
04.2017 - 06.2018
- Assisted pharmacists in dispensing medications, ensuring accuracy and compliance with regulations
- Managed inventory, reducing medication shortages and improving stock levels
Account Recovery Representative
Diversified
01.2016 - 03.2017
- Resolved customer account issues, recovering overdue balances, enhancing customer satisfaction
- Negotiated payment plans, reducing outstanding debts, improving company cash flow
Outside Sales Representative
All In One Security
08.2015 - 09.2016
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals
- Collaborated with the sales team to meet and exceed quarterly targets, driving significant revenue growth
Auto Sales / Customer Service
Star Ford / Collins Nissan
11.2013 - 07.2015
- Guided customers through the vehicle purchasing process
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty
Account Executive/ Inside sales / Customer Service
National Processing Company
10.2010 - 11.2013
- Maintained customer base in the Credit Card processing field
- Sold and leased PCI compliant credit card machines
- Provided Excellent customer service achieving 130% of goal each month on average
Real Estate Appraiser/ Customer Service
Fitzsimmons Appraisal
01.2000 - 09.2010
- Conducted thorough home inspections, identifying critical issues and ensuring compliance with regulations
- Generated detailed reports, providing clients with actionable insights and recommendations
- Collaborated with real estate agents and homeowners to address findings and facilitate smooth transactions
- Utilized advanced tools and techniques to detect hidden defects, enhancing client satisfaction
- Achieved high client satisfaction rates through meticulous inspections and clear communication
Sales Executive/ Customer Service
GTE / Suncom AT&T/ Powertel
01.1991 - 12.1999
- Managed customer accounts, achieving measurable sales growth and enhancing client satisfaction
- Analyzed customer needs to tailor solutions, enhancing satisfaction and loyalty
- Boosted sales by aligning customer solutions with specific needs, increasing loyalty
Education
Psychology -
Eastern Kentucky University
Richmond, Ky08.1991
Graduate - College Preparatory
Jeffersontown High School
Louisville, Ky08.1987
Skills
- Communication
- Sales
- Customer Interaction
- Computer
- Microsoft Office
- Outlook
- Typing
- Problem-solving
- Time Management
- Critical Thinking
- Adaptability
- Client Collaboration
- Report Generation
- Regulatory Compliance
- Sales Growth
- Home Inspection
Additional Information
I have Security Officer experience with companies: Securitas, Shaw Security and Derby City Gaming
Timeline
Home Inspector
JMI Reports
01.2024 - Current
Security Officer/ Customer Service
CDI / Derby City Gaming
11.2023 - 02.2024
Flooring Specialist
Home Depot
02.2023 - 11.2023
Inside Phone Sales/ Tech Sales
CBS Interactive
07.2022 - 01.2023
Merchandising Representative
Shift Smart
06.2021 - 06.2022
Phone Tech / Quality Assurance
CTDI
07.2020 - 03.2021
Caretaker / Family Member / Food Delivery
Postmates
03.2019 - 05.2020
Inside Phone Representative/ Donations
CRF
07.2018 - 02.2019
Pharmacy Technician
Chewy Inc.
04.2017 - 06.2018
Account Recovery Representative
Diversified
01.2016 - 03.2017
Outside Sales Representative
All In One Security
08.2015 - 09.2016
Auto Sales / Customer Service
Star Ford / Collins Nissan
11.2013 - 07.2015
Account Executive/ Inside sales / Customer Service
National Processing Company
10.2010 - 11.2013
Real Estate Appraiser/ Customer Service
Fitzsimmons Appraisal
01.2000 - 09.2010
Sales Executive/ Customer Service
GTE / Suncom AT&T/ Powertel
01.1991 - 12.1999
Graduate - College Preparatory
Jeffersontown High School
Psychology -
Eastern Kentucky University
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