Cary Nagel
Oswego,IL
Summary
Empathetic and highly adaptable professional with over 10 years of experience in communication facilitation, behavior support, and multi-environment collaboration. Background in American Sign Language (ASL) interpreting, special education support, and customer service. Demonstrated strengths in team leadership, problem-solving, and relationship building. Looking to transition into a mission-driven role that values strong communication, attention to detail, and emotional intelligence.
Overview
7
7
years of professional experience
Work History
Special Education Paraprofessional
Soliant
08.2023 - Current
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
- Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
- Facilitated communication between general education and special education staff, promoting effective collaboration on behalf of students' best interests.
- Ensured compliance with state regulations by maintaining thorough documentation of services provided to students with disabilities.
- Provided one-on-one support to students with special needs, fostering a supportive learning environment.
- Supported bilingual students by providing language assistance and promoting language proficiency.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
Customer Experience Specialist / Lead Barista
Starbucks Coffee Company
03.2021 - 07.2025
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Built rapport with customers by consistently delivering excellent service, fostering long-term loyalty.
- Empowered fellow team members through sharing knowledge and techniques that contributed towards improved service quality standards across the department.
- Created a knowledge base for staff members that provided quick access to important company information, frequently asked questions, and troubleshooting guides; this resource served as an invaluable tool in helping employees quickly resolve customer queries.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
American Sign Language Interpreter
Soliant
08.2018 - 06.2023
- Collaborated with other interpreters to ensure seamless transitions during team interpreting assignments, ensuring effective communication at all times.
- Educated clients on the role of an ASL interpreter, clarifying expectations for both hearing and deaf individuals involved in interpreted interactions.
- Evaluated performance regularly through self-assessment methods, identifying areas for improvement and seeking relevant training opportunities to enhance skills further.
- Increased awareness of deaf culture and ASL within the local community by participating in outreach programs and educational workshops.
- Supported equal access to education for deaf students by interpreting lectures, discussions, and group activities in academic settings.
- Assisted in the production of accessible media content by providing accurate ASL translations for video recordings or live presentations.
- Processed visual and audible information to convey complex concepts, unusual vocabulary and unexpected information.
- Fostered positive relationships with clients through open communication channels, addressing concerns promptly while maintaining a professional demeanor at all times.
- Assisted in the professional development of colleagues by sharing expertise on ASL interpreting techniques and strategies.
- Used and operated various assistive devices for deaf and hard-of-hearing individuals.
- Interpreted voice-to-sign and sign-to-voice modes to accurately convey thought, intent, and spirit of speakers.
- Developed customized interpreting solutions for clients based on their unique needs and preferences, resulting in tailored services that met specific goals.
- Provided interpretation services for deaf and hard of hearing individuals.
- Attended training programs to improve professional knowledge and interpretation skills.
- Stayed current on new expressions and cultural changes impacting language translation.
- Developed and maintained glossary of technical terms.
Education
Bachelor of Arts - Early Childhood Education
Arizona State University
Phoenix, AZ05-2026
Associate of Applied Science - American Sign Language Interpreting
Waubonsee Community College
Sugar Grove, IL12-2018
Associate of Arts - General Studies
Waubonsee Community College
Sugar Grove, IL05-2016
Skills
- Accessibility Advocacy
- Client & Team Support
- Confidentiality and Ethical Compliance
- Cross-Cultural Communication
- Customer Experience & Service Recovery
- Documentation and Reporting
- Emotional Intelligence and Conflict Resolution
- High-Stakes Verbal and Nonverbal Communication
- Schedule and Time Management
- Training and Mentorship
Timeline
Special Education Paraprofessional
Soliant
08.2023 - Current
Customer Experience Specialist / Lead Barista
Starbucks Coffee Company
03.2021 - 07.2025
American Sign Language Interpreter
Soliant
08.2018 - 06.2023
Bachelor of Arts - Early Childhood Education
Arizona State University
Associate of Applied Science - American Sign Language Interpreting
Waubonsee Community College
Associate of Arts - General Studies
Waubonsee Community College
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