Cary ROMANO

Responsible for opening and closing procedures. Ran daily end of day reports. Acted as shift lead. Performed weekly inventory

• Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
• Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
• Made sure that products were produced on time and are of good quality.
• Trained and supervised new employees to apply best practices in customer service and store operations.

• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Kept bar presentable and well-stocked to meet customer needs.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.