Cary Smith
Roseville,CA
Summary
Retail Technology Professional, Product/ Program/ Project Management, Collaboration Champion, focused on Service to the Customer, Colleagues and the Company.
Overview
26
26
years of professional experience
Work History
Engineer (Systems, Software, Site Reliability)
Raley's Supermarket
05.1998 - 02.2024
- Developed and implemented procedures to verify compliance with engineering standards.
- Analyzed and interpreted data to identify trends and recommend improvements.
- Designed custom tools, programs and equipment, increasing overall process effectiveness and efficiency.
- Systems/Programs; Pharmacy, POS, Fresh Item Management, Inventory/Logistics, HIPAA, PCI, PII, EDI, DSCSA, CoOL.
- Vendors; McKesson, NCR, Upshop/AD-C (Fresh Item Management), Kofax (OCR), Symago (IVR), Lexmark, Hobart, Manhattan, Symbol/Zebra/Motorola, PrimeX, SupplyLogix, GS1.
Business Relationship Manager
Raley's Supermarket
05.2014 - 05.2016
- Pharmacy & Fresh Food Service - Build a highly functioning relationship with the business.
- Collaborate with cross-department teams to foster a transparent trust to allow for fast agile pivots.
- Commitment in monitoring regulatory landscapes ensured compliance with industry and legal standards.
Pharmacy Program Integration
Raley's
05.2013 - 05.2016
- Provided technical expertise during the migration of highly modified legacy Pharmacy systems to McKesson Enterprise platform.
- Integration to all home grown programs, applications and 3rd party connections to the new McKesson system.
- New hardware testing, setup, integration and life cycle management.
- Streamlined data workflows by automating manual tasks, resulting in increased productivity.
- Collaborated with cross-functional teams to develop comprehensive analytics solutions for business needs.
Technical Support Manager
Raley's
05.2011 - 05.2012
- 24/7/365 Data Center/ Level 1 Support - After hours support for Maintenance - Ticket and Tracking on all issue - Incident Management - internal customer technical support.
- Improved customer relationships through proactive communication and follow-ups on resolved issues.
- Fostered an environment of continuous improvement through active solicitation of feedback from both customers and internal staff members.
- Streamlined support processes for improved efficiency and faster response times.
- Analyzed and developed service goals for in-bound call center.
Education
Project Management
UC Davis Continuing And Professional Education
Sacramento, CABusiness Analyst
Sacramento State Continuing Education
Sacramento, CASkills
- Program/Project Management
- IT Process/System Integration
- Collaborative Problem-Solving/Critical Thinking
- Systems Installation, Configuration, and Upgrading
- Cross-Functional Team Leadership
- Vendor/3rd Party management
- Regulatory compliance (HIPAA, DSCSA, EDI, GS1)
Timeline
Business Relationship Manager
Raley's Supermarket
05.2014 - 05.2016
Pharmacy Program Integration
Raley's
05.2013 - 05.2016
Technical Support Manager
Raley's
05.2011 - 05.2012
Engineer (Systems, Software, Site Reliability)
Raley's Supermarket
05.1998 - 02.2024
Project Management
UC Davis Continuing And Professional Education
Business Analyst
Sacramento State Continuing Education
Similar Profiles
Tyler PriggeTyler Prigge
Courtesy Clerk at Raley's SupermarketCourtesy Clerk at Raley's Supermarket
Joseph SanchezJoseph Sanchez
E-Cart Clerk at Raley's SupermarketE-Cart Clerk at Raley's Supermarket
Natalie TaylorNatalie Taylor
Bakery Clerk at Raley's SupermarketBakery Clerk at Raley's Supermarket
Eileen MicetichEileen Micetich
Cashier at Raley's SupermarketCashier at Raley's Supermarket
Toni HoweToni Howe
Customer Service Representative at Horace Mann InsuranceCustomer Service Representative at Horace Mann Insurance