Cary Yoakum
Diversey
Bourbonnais,IL
1
Certification
30
years of professional experience
Dedicated operational leader skilled in quality assurance and employee training. Proven ability to drive cost-reduction initiatives while maintaining service quality. Committed to fostering cross-team collaboration and enhancing customer satisfaction through effective communication.
Work History
Operational Service Excellence Manager
26 Years- Streamlined supply chain processes, reducing lead times and optimizing inventory management.
- Led operational strategy initiatives to enhance product distribution efficiency.
- Implemented quality control measures, ensuring compliance with industry standards and regulations.
- Developed training programs for team members, improving overall competency and performance.
- Drove cost-reduction initiatives, achieving significant savings while maintaining service quality standards.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Licensed Sanitarian
4 Years 2 Months- Developed and implemented sanitation protocols for public facilities and events.
- Conducted sanitary inspections to ensure compliance with health regulations and standards.
- Trained staff on effective sanitation techniques and regulatory requirements.
- Collaborated with local businesses to promote health education and safe food practices.
- Maintained accurate records of inspection findings, providing essential data for ongoing monitoring efforts and future policy development initiatives.
- Enforced sanitation regulations for better community health by investigating complaints and issuing citations when necessary.
Education
Bachelor of Science - Environmental Health
Skills
Quality assurance standards
Employee training
Team leadership
Cross-team collaboration
Decision-making
Time management
Documentation skills
Customer service
Team development
Communication skills
Supply chain optimization
Certification
- Licensed Environmental Health Practitioner - 1998-2011
Timeline
Operational Service Excellence Manager
Diversey
07.2000 - 07.2026Read More
Licensed Sanitarian
Kankakee County Health Department
05.1996 - 07.2000Read More
Illinois State University
Bachelor of Science from Environmental Health
Read More