Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Caryl Taylor

San Antonio,TX

Summary

Dynamic Executive Secretary with a proven track record at Dental Health Command, West, excelling in calendar management and meeting coordination. Recognized for enhancing operational efficiency and reducing appointment no-shows through proactive scheduling. Proficient in Microsoft Office, demonstrating exceptional organization and strong decision-making skills to support executive leadership effectively.

Results-driven administrative professional prepared to excel in high-pressure environments. Known for managing executive schedules, coordinating travel arrangements, and streamlining office operations to enhance efficiency. Emphasizes team collaboration and adaptability to meet evolving organizational needs, with skills in time management and problem-solving.

Experienced with managing executive schedules, communications, and office operations. Utilizes organizational and time management skills to efficiently handle multifaceted tasks and prioritize executive needs. Track record of maintaining confidentiality and fostering professional relationships to support executive functions.

Knowledgeable Executive Secretary with proven track record in providing comprehensive administrative support to executive leadership. Successfully managed complex schedules, organized high-level meetings, and handled confidential information with utmost discretion. Demonstrated ability in communication and organization, ensuring seamless operations and enhanced executive productivity.

Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 23 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.

Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.

Experienced Executive Secretary provides comprehensive administrative support to upper level team. Adept at managing calendars, preparing reports and coordinating meetings. Demonstrates excellent customer service, problem-solving, and communication skills.

Overview

20
20
years of professional experience

Work History

Executive Secretary

Dental Health Command, West
08.2021 - Current
  • Managed calendar scheduling and coordinated appointments for executive leadership.
  • Prepared and organized meeting materials, ensuring timely distribution to attendees.
  • Maintained accurate records of correspondence and confidential documents.
  • Assisted in travel arrangements, including itineraries and accommodations.
  • Utilized office software to create presentations and reports for management review.
  • Communicated effectively with internal teams to facilitate smooth operations.
  • Adapted quickly to changing priorities while maintaining organizational efficiency.
  • Handled confidential information in professional manner.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Answered high volume of phone calls and email inquiries.

Medical Scheduler/Secretary

Brooke Army Medical Center
06.2017 - 08.2021
  • Scheduled patient appointments using electronic health record systems to ensure efficient workflow.
  • Coordinated with healthcare providers to optimize scheduling and minimize patient wait times.
  • Managed patient inquiries and provided information regarding services and appointment availability.
  • Developed processes for confirming appointments, reducing no-show rates through proactive communication.
  • Trained new staff on scheduling protocols and system functionalities, ensuring adherence to best practices.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
  • Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
  • Assisted in the training of new schedulers, sharing knowledge and best practices for efficient schedule management processes.
  • Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
  • Facilitated smooth communication between patients and healthcare providers, addressing inquiries or concerns related to appointments.
  • Improved office efficiency, coordinating appointments and rescheduling requests promptly.
  • Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
  • Reduced patient wait times by effectively managing schedules for multiple healthcare providers.
  • Improved patient satisfaction with well-coordinated appointment reminders, reducing missed appointments.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Maintained electronic filing systems and categorized documents.
  • Prepared meeting agendas and recorded minutes, facilitating clear communication among team members.
  • Placed new supply orders, managed inventory and restocked clerical spaces.

Separations and Rtirements

PSD Afloat Norfolk
09.2014 - 05.2017
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Proficient with Microsoft Teams, Microsoft Word, Excel, and powerpoint).
  • Completed over 500 separation and retirement documents for service members that are separating from the military.
  • Processed legal actions for military members for Non judicial punishments, courts martial, military confinement and legal separation.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.

Military Human Resources

Installation Personnel Admin Center, Camp Pendleton
02.2006 - 11.2013
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Processed over 800 DD214's for separation and retirement for service members.
  • Processed all in-coming service members entitlements to include housing allowance, family separation pay, and special duty pay.
  • Processed award for all service members retiring/separating from the military
  • Paid attention to detail while completing assignments.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.

Education

Bachelor of Science - Politics And Law

The University of Texas At San Antonio
San Antonio, TX
12-2023

High School Diploma -

Cave Spring High School
Roanoke, VA
05-1992

Skills

  • Time management expertise
  • Advanced multitasking
  • File management
  • Guest relations
  • Document proofreading
  • Meeting coordination
  • Report preparation
  • Calendar management
  • Scheduling
  • Schedule management
  • Strong decision-making
  • Travel coordination
  • Documentation and reporting
  • Master calender management
  • Minute taking
  • Exceptional organization
  • Business correspondence writing
  • Office administration
  • Meeting support
  • Spreadsheet creation
  • Report generation
  • Travel planning
  • Travel arrangements
  • Expense tracking
  • Office recordkeeping
  • Package delivery
  • Customer service
  • Administrative support
  • Microsoft office
  • Administrative policies
  • Mail management
  • Excel spreadsheets
  • Documentation and recordkeeping
  • Travel itineraries
  • Time management
  • File maintenance
  • Filing and data archiving

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved Civilian of the Quarter by completing 95% of tasks with accuracy and efficiency.

Timeline

Executive Secretary

Dental Health Command, West
08.2021 - Current

Medical Scheduler/Secretary

Brooke Army Medical Center
06.2017 - 08.2021

Separations and Rtirements

PSD Afloat Norfolk
09.2014 - 05.2017

Military Human Resources

Installation Personnel Admin Center, Camp Pendleton
02.2006 - 11.2013

Bachelor of Science - Politics And Law

The University of Texas At San Antonio

High School Diploma -

Cave Spring High School

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Caryl Taylor