Highly experience Employee Benefits Specialist with extensive expertise in managing and optimizing benefits programs. Skilled in client relationship management, benefits administration, and compliance. Strong focus on team collaboration and achieving measurable results. Adaptable and reliable, ensuring seamless integration of changing needs. Proficient in communication, problem-solving, and strategic planning.
• Supported, directed, and managed a territory of ten practices and field employees, including numerous practice managers engaged in center operations
• Managed all HR operations within a region and functioned as local on-site HR manager
• Recruited key hires and managed the hiring, on-boarding, and retention process within the region; coordinated training and cross-training to strengthen service offerings in a multi-location environment
• Provided ongoing performance evaluations, performance coaching, and improvement plans as well as employment separation
• Built relationships of trust between the doctors, staff, and company administration and advocated for the needs of the doctors and staff with executive management
• Corresponded weekly with executive management to ensure key client deliverables and revenue goals were met
• Prepared, reviewed, and analyzed operational reports in order to improve efficiency and increase revenue
• Ensured compliance with applicable government laws, rules, and regulations including OSHA, HIPAA, FMLA, FLSA, ADAA, COBRA, ERISA, and EEO
• Participated in annual forecasting and strategic planning for centers within the region
• Billing and revenue cycle management and oversight for multiple practices with the region
• Interpreted and acted upon financial statements based upon profit and loss analysis for the region
• Responsible for all aspects of personnel management, payroll, benefits administration, employee relations, and HR compliance
• Responsible for all bookkeeping functions and the general ledger
• Managed all business aspects of the practice, including accounts payable, payroll, payroll tax, and
corporate accounts reconciliations
• Minimized staff turnover through appropriate selection, orientation, training, staff education, and professional development
• Facilitated the recruiting, on-boarding, evaluation, and training of all employees
• Developed and managed budget and revenue expectations while actively seeking ways to eliminate or reduce expenses
• Ensured that the practice performed and met key performance indicators
• Prepared and analyzed monthly financial reports
• Consulted with large corporations on the design, implementation, and maintenance of support technology processes
• Designed and implemented policies and procedures for the Technical Help Desks to provide technical support for company hardware, software, printing, and network access
• Developed strategies and models to deliver best-of-class support services to improve customer support functions and provide innovative solutions