Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Caryll Dagupen

Ludlow

Summary

Experienced and energetic hospitality professional with a strong background in restaurant service, bartending, and guest relations. Skilled in high-volume, fast-paced environments with a proven ability to deliver outstanding customer service, craft beverages, and support front and back of the house teams. Known for being quick on my feet, detail-oriented, and personable with guests—whether taking orders, recommending dishes, serving drinks, or helping during busy shifts. Passionate about teamwork and creating a welcoming dining experience for every guest.

Overview

3
3
years of professional experience

Work History

Server / Barista / Bartender

Blue Duck Deli
09.2024 - Current
  • Provide exceptional customer service by taking and serving food and drink orders, answering menu questions, and offering personalized recommendations.
  • Prepare hot and iced espresso-based drinks using a hand-pulled espresso machine.
  • Work as a server and barista in the mornings and as a bartender at night.
  • Promote the five-course Chef’s Tasting Dinners on weekends and describe dishes to entice customer interest.
  • Maintain cleanliness of front-of-house, assist teammates, and restock drinks and supplies.
  • Handle pre-opening tasks including deep cleaning, batch drink prep, and listing bar ingredients.
  • Reconfigure the dining space for formal dinner service and manage cocktail prep and guest interaction.

Bartender/Server

Gamebird
11.2022 - 08.2024
  • Began as a dishwasher and runner in a busy barcade setting, learning to work quickly under pressure.
  • Progressed to barback and eventually full-time bartender, creating and crafting signature cocktails and drinks, serving guests, and handling food orders.
  • Performed daily opening duties including restocking, garnishing, bar setup, arcade activation, and cash drawer setup.
  • Interact with customers and provide recommendations.
  • Handle cash transactions, operate POS systems, and process payments
  • Collaborate with kitchen staff to coordinate food and beverage orders
  • Managed closing duties such as cleaning, end-of-day reports, storing perishables, and shutting down equipment.

Front Desk Agent

Castle Hill Resort and Spa
09.2022 - 12.2023
  • Rotated between The Pointe, Castle Hill Mansion, and The Spa, performing check-ins/outs, phone and reservation support, and guest assistance.
  • At The Pointe, managed guest reservations, recommended local dining and activities, and coordinated with housekeeping.
  • At Castle Hill, served breakfast (muffins, eggs, yogurt, coffee), maintained public areas, and assisted with restaurant bookings.
  • Provided guided tours of Castle Hill for potential wedding clients and supported wedding staff with hors d'oeuvres service and cleanup.
  • At The Spa, booked massages and facials, promoted spa and gym memberships, cleaned restrooms and gym equipment, handled laundry, and folded towels.
  • Alternated between front desk roles at Castle Hill and Spa during peak seasons.

Guest Services Associate

Orchard Hotel
03.2022 - 05.2022
  • Managed reservations and room assignments
  • Assisted guests with check-in and check-out processes, ensuring efficiency and accuracy
  • Effectively managed reservations, ensuring accurate booking information and accommodating special requests or preferences
  • Actively promoted and upsold hotel services and offerings to maximize revenue
  • Processed guest payments, including cash, credit card, and electronic transactions
  • Collaborated closely with other hotel departments, such as housekeeping and maintenance, to ensure smooth operations and guest satisfaction

Education

Bachelor of Science in Tourism Management -

University of Baguio
06.2022

Accountancy and Business Management -

Saint Louis School Inc. (Center) High School Department
06.2018

Skills

  • Bartending
  • Mixology
  • Food & Beverage Service
  • Customer Service
  • Menu Knowledge & Upselling
  • Point-of-Sale (POS) Systems
  • Cleaning & Sanitation
  • Inventory Restocking
  • Fast-Paced Multitasking
  • Reservation Management
  • Team Collaboration
  • Verbal Communication

References

References available upon request

Timeline

Server / Barista / Bartender

Blue Duck Deli
09.2024 - Current

Bartender/Server

Gamebird
11.2022 - 08.2024

Front Desk Agent

Castle Hill Resort and Spa
09.2022 - 12.2023

Guest Services Associate

Orchard Hotel
03.2022 - 05.2022

Accountancy and Business Management -

Saint Louis School Inc. (Center) High School Department

Bachelor of Science in Tourism Management -

University of Baguio

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