Carylon (Ellie) Austin
Chattanooga,TN
Summary
Experienced Marketing Specialist keeps up with tight deadlines and high-value customers. Successful at working with diverse teams to develop comprehensive approaches to marketing plans. Intelligent and insightful professional.
Overview
3
3
years of professional experience
Work History
Real Estate Sales and Marketing Intern
Real Estate Partners - Linda Brock
Chattanooga, TN
07.2024 - Current
- Assisted with marketing strategies and campaigns for residential real estate projects.
- Created promotional materials such as brochures, flyers, postcards, and emails to advertise properties.
- Provided administrative support by answering phones, scheduling appointments, filing paperwork.
- Developed relationships with real estate agents and brokers in the local area.
- Managed social media accounts for the company including Facebook, Twitter and Instagram.
- Responded promptly to inquiries from customers via phone or email.
- Identified areas where improvements could be made in processes related to sales and marketing activities.
- Gathered feedback from customers after viewings or open houses in order to improve services offered by the company.
Training Hostess
The Feed Table and Tavern
Chattanooga, TN
05.2022 - 08.2024
- Greeted and welcomed guests upon arrival to the facility.
- Assisted with registration paperwork for new attendees.
- Provided information about upcoming training sessions and related events.
- Organized seating arrangements according to the event requirements.
- Set up audio-visual equipment, presentation materials, and other necessary supplies.
- Facilitated group activities to ensure smooth flow of the program agenda.
- Monitored participants during the training session to ensure safety regulations were followed.
- Answered questions from participants regarding the topics presented in a timely manner.
- Maintained an updated list of contact information for all attendees as needed.
- Reported any issues or concerns to management promptly and accurately.
- Provided feedback on how future trainings could be improved.
- Conducted post-training surveys to assess participant satisfaction levels.
- Managed multiple tasks simultaneously while ensuring accuracy of work product.
- Collaborated with colleagues to coordinate logistics for upcoming trainings.
- Resolved customer complaints in a professional manner when needed.
- Adhered strictly to company policies and procedures at all times.
- Participated in team meetings and provided input on ways to improve operations.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Oversaw food preparation, production and presentation according to quality standards.
- Delegated work to staff, setting priorities and goals.
- Observed food safety and sanitation protocols to reduce germ spread.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Explained goals and expectations required of trainees.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Coached staff on strategies to enhance performance and improve customer relations.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
Chiropractic Assistant
Tri State Clinic North Chiropractic
Chattanooga, TN
06.2021 - 06.2024
- Maintained patient records and updated information in the electronic health record system.
- Greeted patients, verified insurance and collected co-payments.
- Assisted with patient intake, including taking vitals such as height, weight and blood pressure.
- Prepared treatment rooms for patient visits by ensuring that all necessary supplies were available.
- Scheduled appointments for patients both in person and over the phone.
- Performed administrative tasks such as filing medical documents, answering phones and responding to emails.
- Assisted chiropractors with treatments including applying hot and cold packs, ultrasound therapy or electrical stimulation.
- Ensured cleanliness of equipment used during treatments.
- Instructed patients on how to use therapeutic exercises and strhes properly at home to speed recovery time.
- Provided support to patients experiencing pain or discomfort before or after treatment sessions.
- Organized office supplies and ordered new items when necessary.
- Answered patient questions regarding their care plan or billing inquiries.
- Explained post-treatment instructions to patients, providing printed materials if needed.
- Conducted follow up calls to ensure that patients are recovering well from treatments.
- Monitored appointment schedules throughout the day to ensure proper flow of operations.
- Adhered strictly to HIPAA regulations while handling confidential patient information.
- Provided assistance with other duties as assigned by chiropractor or office manager.
- Checked out patients at end of visit, collecting any remaining balances due from them.
- Performed electric muscle stimulation, massage and mechanical traction therapies on patients under doctor supervision.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Scheduled appointments for patients via phone and in person.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Kept patient rooms clean between services and removed used linens for laundering.
- Acquainted patients with therapy procedures by explaining purpose and results of exercises.
- Performed routine clinical tasks to support patients and doctors.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Prepared treatment rooms for patient examinations.
- Handled general office duties to support administrative staff during peak hours.
Hospital Volunteer
Erlanger Baroness Hospital
Chattanooga, TN
06.2022 - 08.2022
- Provided emotional support and comfort to patients and families.
- Assisted nurses with non-medical tasks, such as delivering meals and running errands.
- Greeted visitors in a friendly manner, offering directions or other assistance as needed.
- Answered phones, took messages, and directed calls to appropriate staff members.
- Attended weekly volunteer meetings to discuss hospital policies and procedures.
- Monitored visitor access to patient rooms to ensure privacy regulations were followed.
- Created informational materials about the hospital's services and programs for new patients.
- Delivered mail and packages between departments within the hospital complex.
- Served refreshments during visiting hours in order to make guests more comfortable.
- Provided companionship to elderly patients who may be feeling isolated or lonely.
- Answered visitor questions, offered directions and escorted to destination.
- Provided reception support and gave general information to visitors and families.
- Performed general cleaning duties, keeping work areas clean and organized.
- Improved quality of patient care by engaging with patients and families.
- Sat with patients in need of companionship and emotional support.
Education
Some College (No Degree) - Business
University Chattanooga Tennessee
615 McCallie Ave, Chattanooga, TN 37403Skills
- Site Visits
- Content Marketing
- Client Relationship Management
- Data Visualization
- Detail-Oriented
- Graphic design proficiency
- Customer Service
Affiliations
- Family orientated
- Doing creative projects
- spending time in the community
Accomplishments
- I was accepted into the NSHSS
- Got into the Honors College
Timeline
Real Estate Sales and Marketing Intern
Real Estate Partners - Linda Brock
07.2024 - Current
Hospital Volunteer
Erlanger Baroness Hospital
06.2022 - 08.2022
Training Hostess
The Feed Table and Tavern
05.2022 - 08.2024
Chiropractic Assistant
Tri State Clinic North Chiropractic
06.2021 - 06.2024
Some College (No Degree) - Business
University Chattanooga Tennessee
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