Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Caryn Carter

Farmville,VA

Summary

Experienced administrative professional with strong background in office management, billing, coding scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Center For Sleep & TMJ
05.2024 - Current
  • Safeguard sensitive information through the proper handling of confidential documents and secure storage methods.
  • Handle mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
  • Improve customer satisfaction with prompt and professional responses to inquiries and concerns.
  • Expedite project completion times by effectively prioritizing tasks based on deadlines and resource availability.
  • Manage schedules and appointments in Dentrix and Dr Chronos.
  • Handle incoming and outgoing mail.
  • Maintain a professional work environment by establishing clear office policies and procedures.
  • Ensure accuracy in financial records by reconciling accounts and preparing detailed reports.
  • Assist coworkers and staff members with special tasks on daily basis.
  • Built and maintain excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Patient Registrar

Centra Southside Hospital
07.2015 - 05.2024
  • Trained new Patient Registrars on best practices, fostering consistency in work quality across the team members.
  • Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.
  • Maintained a well-organized work environment, ensuring easy access to necessary documents and materials for efficient daily operations.
  • Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
  • Gathered demographic and insurance information to register patients for medical appointments.
  • Verified insurance coverage to confirm patient coverage for necessary medical services.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Followed up on missed appointments with patients to reschedule and promote continuity of care.
  • Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
  • Resolved scheduling conflicts to avoid double-booked appointments and provider availability issues.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Assisted with medical coding and billing tasks.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Medical Biller and Coder

Absolute Dermatology & Skin Cancer Center
05.2022 - 12.2023
  • Correctly coded and billed medical claims
  • Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission
  • Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies
  • Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement
  • Assisted with online access to portals for purchase of dermatology products and patient records
  • Obtained authorization for Mohs surgery
  • Processed adjustments, denials and payments
  • Resourcefully used various coding books, procedure manuals, and on-line encoders.
  • Expedited payment processing by promptly addressing any discrepancies or issues raised by insurance carriers.
  • Collaborated with healthcare providers to ensure accurate documentation, leading to timely reimbursements for services rendered.

Medical Office Coordinator

University of Virginia
06.2021 - 05.2022
  • Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
  • Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
  • Provided exceptional customer service to patients, addressing concerns promptly and professionally.
  • Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
  • Increased office efficiency with effective management of medical records and documentation.
  • Enhanced patient satisfaction by streamlining appointment scheduling and managing office communications.
  • Managed inventory levels effectively, ensuring adequate supplies were available for daily operations without excess waste or cost.
  • Verified benefits and worked with insurance companies to obtain payments.

Education

Associates - Medical Billing and Coding

Daymar College
Nashville, TN
09.2021

Certificate - Medical Terminology

Southside Virginia Community College
Alberta, VA
06.2015

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • File organization
  • HIPAA compliance
  • Payment posting
  • Insurance verification
  • ICD-10 proficiency
  • Medicare and medicaid billing
  • Claim submission
  • Medical billing
  • Medical coding

Certification

Medical Terminology

Timeline

Administrative Assistant

Center For Sleep & TMJ
05.2024 - Current

Medical Biller and Coder

Absolute Dermatology & Skin Cancer Center
05.2022 - 12.2023

Medical Office Coordinator

University of Virginia
06.2021 - 05.2022

Patient Registrar

Centra Southside Hospital
07.2015 - 05.2024

Certificate - Medical Terminology

Southside Virginia Community College

Associates - Medical Billing and Coding

Daymar College

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