Caryn Gillman
Hawkinsville,GA
Summary
- Dedicated and highly motivated senior professional, who is seeking a career change. Searching for a mid-level position that allows for growth and advancement within the company. Over 20 years of customer service expertise, most of which was in sales and leadership. Consistently exceeded quotas at all sales positions held. Four years of administrative assistant experience. Able to master new concepts quickly. Able to work autonomously, as well as provide value and results to any team environment. Expert in establishing rapport by listening to customers and understanding specific needs. Manage consistent one-call resolution to offer prompt and streamlined service.
Overview
21
21
years of professional experience
Work History
Senior Customer Service Specialist
Self Employed/Independent Contractor (LiveOps)
Remote, GA
01.2021 - Current
- Facilitated communication between customers and other departments within the organization.
- Identified opportunities for improvement in existing processes or procedures.
- Conducted regular training sessions for new customer service staff members.
- Responded quickly to any escalated issues or disputes from customers.
Virtual Executive Assistant
Robert Cox - Northwestern Mutual Financial Network
Bonaire, GA
09.2019 - 06.2020
- Responsible for all aspects of marketing for R.Cox
- Primary focus is on cold calling of qualified prospects and utilization of sales techniques to successfully schedule introductory meetings with top professionals in the area, in order to secure new business.
- Conducted research projects for executive decision-making purposes.
- Managed multiple calendars for executives and ensured all deadlines were met.
- Compiled data from various sources into a cohesive report format for executive review.
- Assisted in developing presentations, documents, spreadsheets and other materials as needed.
- Provided administrative support to senior management staff members.
- Organized travel arrangements, including flights, accommodations, ground transportation and restaurants reservations.
- Handled confidential information with discretion and professionalism.
- Scheduled conference calls and video conferences on behalf of executives.
- Created processes to streamline operations of the executive office.
- Collaborated with leadership team to develop strategies to improve operational efficiency.
- Assisted in coordinating special events such as board meetings or employee appreciation days.
- Utilized problem solving skills to resolve any issues that arose during the course of business.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Set up meeting and event logistics for senior management and updated calendars.
- Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Coordinated meeting and work schedules for staff teams and executives.
- Leveraged word processing software to create proposals, letters and memos.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
- Filtered important calls and spam calls to help executives prioritize specific clients and expedite daily operations.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
Nanny
Todd and Kristina Rigdon
Perry, GA
08.2018 - 06.2019
- Provided care and assistance for busy family of 5
- Primarily cared for their 2 year old daughter, including transportation to and from activities, as well as many visits to various age appropriate venues in the area, including splash pads, libraries, parks, party playground (bouncy houses), Go Fish
- Learning activities, arts and crafts, swimming and reading were all incorporated on a daily basis
- Assisted with potty training
- Also assisted family with light housekeeping including assistance with laundry, loading and unloading the dishwasher, meal prep, errands/grocery shopping, changing linens and more
- Also assisted family with care of their other 2 children -8 year old with Downs Syndrome and a 12 year old.
Nanny
Alan and Christina Kelley
Brooksville, FL
08.2013 - 04.2018
- Employed for very busy family of 5 and assisted with care of their 3 children (ages when employment began were 3 months, 2 years, and 8 years)
- Primary caregiver for two youngest children on a full-time basis during the week, as well as after school care for the oldest
- Transportation to and from activities
- Also assisted with light housekeeping and errands/grocery shopping.
Assistant Store Manager
Walmart
Fitzgerald, GA
03.2012 - 05.2013
- Responsibilities included: all parts of associate relations-including hiring, training, scheduling, development, coaching and termination; maintaining area of responsibility, in addition to overall store operations; handling customer escalations with a strong emphasis on customer service; proficiency in merchandising and the IMS backroom processes; implemented ideas to successfully lower shrink; experience with financial budgets, assets, liabilities, revenues, and operation expenses; ensuring our facility remains safety conscious; planning and execution of any store events.
Senior Wireless Consultant/Manager on Duty
Alltel-Verizon Wireless
Palm Harbor, FL
04.2007 - 05.2011
- Acting MOD (Manager on Duty) in Store Manager's absence
- Responsibilities: scheduling, continually maintained and reviewed daily cash packets to ensure successful store audit(s)/AOP compliance, prepared weekly change order, maintained safe deposit log, opened and closed store, prepared nightly deposit, received inventory, prepared outgoing items for shipment, handled customer escalations, executed manager overrides, led bi-weekly sales meetings, and trained, coached and developed associates.
General Store Manager
Serendipity Shoppes of Ashburn
Ashburn, GA
03.2005 - 02.2007
- Accountable for all aspects of store operations
- Achieved high level of customer service and sales in a fast-paced atmosphere
- Vast product knowledge, as well as proficiency in inventory, ordering, and merchandising processes
- Assisted with obtaining and retaining independent vendors
- Implemented various marketing techniques to acquire new business
- Assisted in building small town business from the ground floor to a profit-generating storefront within the first year.
Director of Marketing/Executive Administrative Assistant
Robert Cox - Northwestern Mutual Financial Network
Clearwater, FL
01.2003 - 01.2005
- Responsible for all aspects of marketing for R
- Cox
- Primary focus was on cold calling of qualified prospects and utilization of sales techniques to successfully schedule introductory meetings with top professionals in the area, in order to secure new business
- Coordinated various insurance seminars, as well as business social events
- Maintained client files and policies, as well as follow up and service.
Education
Bachelor of Business Administration - Business Administration/ Management
Strayer University-Virginia
06-2026
Skills
- Leadership
- Sales Management
- Inside Sales
- Problem Solving
- Administrative Experience
- Written and Verbal Communication
- Customer Support
- Business Development
- Human Resources
- Conflict Management
- De-Escalation Techniques
- Coaching and Mentoring
- CRM Software
- Documentation Review
- Customer Education
- Account Management
Accomplishments
- Member of President's Honor List
- Member of Phi Theta Kappa - International Honor Society
- Member of National Society of Collegiate Scholars
Personal Information
Title: Sales and Management Professional
Timeline
Senior Customer Service Specialist
Self Employed/Independent Contractor (LiveOps)
01.2021 - Current
Virtual Executive Assistant
Robert Cox - Northwestern Mutual Financial Network
09.2019 - 06.2020
Nanny
Todd and Kristina Rigdon
08.2018 - 06.2019
Nanny
Alan and Christina Kelley
08.2013 - 04.2018
Assistant Store Manager
Walmart
03.2012 - 05.2013
Senior Wireless Consultant/Manager on Duty
Alltel-Verizon Wireless
04.2007 - 05.2011
General Store Manager
Serendipity Shoppes of Ashburn
03.2005 - 02.2007
Director of Marketing/Executive Administrative Assistant
Robert Cox - Northwestern Mutual Financial Network
01.2003 - 01.2005
Bachelor of Business Administration - Business Administration/ Management
Strayer University-Virginia