Caryn Mackowiak
Fredonia,NY
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
DFT Communications
Fredonia, NY
05.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered inbound calls, chats and emails to facilitate customer service.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Server
Applebee's Neighborhood Grill & Bar
Dunkirk, NY
03.2020 - 02.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Ensured that each guest was served courteously, quickly, and efficiently.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Delivered food orders promptly and courteously.
- Took orders from customers accurately and in a timely manner.
- Assisted in training new servers.
Customer Service Representative
TJX Companies
Dunkirk, NY
06.2018 - 04.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
Bachelor of Science - Business Administration And Management
SUNY At Fredonia
Fredonia, NY12-2021
Skills
- Customer Feedback Management
- Customer Experience Improvement
- Inventory Assistance
- Customer Outreach
- Paperwork Processing
- Administrative Tasks
- Spreadsheet Tracking
- Online Chat And Email
- Inbound And Outbound Calling
- Ms Office Applications
- Call Center
- Bookkeeping
Timeline
Customer Service Representative
DFT Communications
05.2023 - Current
Server
Applebee's Neighborhood Grill & Bar
03.2020 - 02.2024
Customer Service Representative
TJX Companies
06.2018 - 04.2021
Bachelor of Science - Business Administration And Management
SUNY At Fredonia
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