Medical coding knowledge
Caryn Prince
Patient Registration
Lynchburg,NY
Summary
Patient Registration Representative positions in admissions, billing, records, or other medical office positions. Service-focused Patient Registration Representative proficient in managing new admissions. Collects and completes paperwork diligently to minimize errors and maximize patient satisfaction. Handles demands of different insurance plans with organized approach.
Overview
1
1
Certification
2
2
years of post-secondary education
10
10
years of professional experience
Work History
Patient Registration
Centra Lynchburg General Hospital
Lynhcburg, VA
06.2013 - Current
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Distributed informational materials to patients, including necessary forms and important brochures covering hospital procedures and rules.
- Imaged and scanned patient and registration documentation into electronic patient record via Cerner.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Set up patients in system by documenting key data, confirming eligibility and verifying insurance benefits.
- Visited patients' rooms to collect insurance and financial information required for registrations.
- Identified non-participating and out-of-network insurance plans and worked with patients and providers to address situations.
- Scheduled 50+ appointments using computerized calendars in Cerner.
- Completed and filed financial documentation for accounting purposes.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
Receptionist/Activity Assistant
The Woodland
Farmville, VA
06.2014 - 06.2015
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities and confidence.
- Scheduled movies, entertainment and other special events.
- Instructed participants on activities' goals, procedures and safety considerations to promote beneficial outcomes for all campers.
- Coordinated off-site activities and accompanied residents throughout excursions.
- Provided respectful mobility assistance to individuals needing extra support.
- Documented preferences and helped develop relevant activities.
- Maintained master calendar and all relevant records.
- Trained staff members on conducting events and following safety procedures.
- Promoted exceptional quality of life for all residents by innovating, organizing and conducting entertaining and stimulating activities.
- Kept athletic and games equipment and facilities organized and maintained.
- Factored-in abilities, needs and interests of participants in development of events and programs.
- Provided clear instruction to activity and program participants to deliver fun and safety.
- Developed and implemented safety training programs for staff and Woodland community.
- Performed clerical duties, including registering participants and answering specific event inquiries.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Transported and escorted program participants to and from activities and on field trips.
Concierge/Front Desk Agent
Planned Company
Parsippany, NJ
07.2012 - 04.2014
- Planned coverage needs and organized services to support incoming special events.
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained transaction security by verifying payment cards against identification.
- Assisted guests by furnishing information and directions to various areas of property including casino, gift shop and dining areas.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Immediately contacted housekeeping staff and maintenance department regarding guest room issues, including [Type] and [Type] to promote quick remediation.
- Quickly answered calls and routed to proper guest or department using multiline phone system.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Provided services efficiently and with high level of accuracy.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
- Arranged accommodations and travel plans for visitors and presented updated itineraries.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Assisted other hotel personnel in various capacities including overseeing entire front desk when manager was unavailable and handling purchases at gift shop when required.
Education
Certificate - Medical Billing And Coding Specialist
Daymar College - Owensboro
Owensboro, KY 01.2020 - 01.2021
Certificate - Medical Terminolgy
Southside Virginia Community College
Alberta, VA 06.2014 - 05.2015
Skills
Medical claims submission
Collection calls
Medicare and Medicaid process
Budgeting
Vendor invoice processing
Registration data intake
Time management
Client Relationships
File Maintenance
Multi-line phone proficiency
Filing and data archiving
Microsoft Office
Medical terminology
Information Collection
Insurance billing
Paging Systems
EMR
Insurance Verification
System updates
Medical insurance
Appointment Scheduling
Chart pulling
Document filing
Payment collection
Patient Registration
Inpatient registration
Patient registrations
Patient-focused quality service
Patient and family interaction
Patient data privacy
Patient engagement
Certification
Daymar College, Medical Billing and Coding
11-2020
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Spending time with my dogs
Traveling
Old school movies
Quote
All of our miseries are nothing but attachment.
Osho
Timeline
Daymar College, Medical Billing and Coding
11-2020
Certificate - Medical Billing And Coding Specialist
Daymar College - Owensboro
01.2020 - 01.2021
Receptionist/Activity Assistant
The Woodland
06.2014 - 06.2015
Certificate - Medical Terminolgy
Southside Virginia Community College
06.2014 - 05.2015
Patient Registration
Centra Lynchburg General Hospital
06.2013 - Current
Concierge/Front Desk Agent
Planned Company
07.2012 - 04.2014
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