Caryn Robinson
Concord,AR
Summary
Well-qualified costumer service repersentive with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
4
4
years of professional experience
Work History
Dispatcher
Securitas Security Services USA
Livermore, CA
04.2020 - 03.2022
- Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
- Patrolled assigned areas to provide guest assistance while remaining alert for suspicious circumstances or individuals.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Received emergency and non-emergency calls to dispatch security service and medical assistance.
- Tracked dispatch call activity to verify timely response and document assistance provided or task completed.
- Prepared detailed incident reports to facilitate appropriate follow-up.
Dispatcher
Allied Universal Security Services
Concord, CA
02.2019 - 03.2020
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
- Monitored flow of paperwork and directed information to appropriate departments.
- Ordered supplies and allocated resources to personnel based on need.
- Coordinated repairs to vehicles to maintain fleet operations.
Customer Service Representative
Exela Technologies
San Francisco, CA
05.2018 - 04.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Provided ongoing guest service.
- Developed and updated databases to handle customer data.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
High School Diploma -
Vallejo High School
Vallejo, CA06.2016
Skills
- Aviation Ground Support Software
- Dispatch Recordkeeping
- Job Specification Review
- Team Work Scheduling
- Effective Communications
- Customer File Maintenance
- Call Center Software
- Service Vehicle Dispatch
- Route Planning and Adjustment
- Problem Assessment
- Work Crew Dispatch
- CRM Software
- Task Prioritization
- Work Personnel Advisement
- Strategy Development
- Persuasive Negotiation
- Information Gathering
- Microsoft Office
- Team Building
- Customer Service
- Mentoring and Coaching
- Data Entry
- Decision Making
Timeline
Dispatcher
Securitas Security Services USA
04.2020 - 03.2022
Dispatcher
Allied Universal Security Services
02.2019 - 03.2020
Customer Service Representative
Exela Technologies
05.2018 - 04.2019
High School Diploma -
Vallejo High School
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