Caryn Robinson
Emeryville,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Sterile Proccessing Technician position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Video Monitoring
Bay Alarm
07.2022 - Current
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Offered comprehensive product knowledge to customers, empowering them to make informed decisions about their purchases or subscriptions.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
Rental Clerk
Lost Campers
05.2018 - 03.2020
- Improved customer satisfaction by providing exceptional service and addressing client concerns promptly.
- Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
- Enhanced company revenue by upselling additional services and insurance packages to clients.
- Streamlined the rental process with efficient use of car rental software programs and tools.
- Continuously met or exceeded sales targets through effective communication and relationship building with clients.
- Assisted in resolving conflicts or issues between customers and staff, fostering a positive work environment.
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
- Collaborated with team members to ensure seamless coordination of daily tasks, resulting in an organized and efficient workplace.
- Educated customers on rental policies, procedures, and fees while maintaining excellent customer relations.
- Ensured accurate billing processes by reviewing contracts thoroughly prior to finalizing transactions.
- Maintained clean and inviting office spaces, contributing to a professional image for the company.
- Trained new employees on company policies, software usage, sales techniques, and customer service best practices.
- Processed payments accurately using various payment methods like cash credit cards checks ensuring hassle-free transactions for customers.
- Coordinated closely with other departments such as maintenance cleaning teams optimize vehicle turnover times enhance overall client experience.
- Adhered strictly federal state regulations concerning driver's licenses insurance eligibility requirements fostering trust confidence among potential renters.
- Managed multiple tasks in high-volume environment.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
Food Service Worker
Espostos
03.2017 - 07.2018
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Streamlined food preparation processes for increased efficiency and reduced waste.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Contributed to menu development, incorporating seasonal ingredients and customer feedback.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
- Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
- Reduced wait times for guests by expediting food delivery from kitchen to tables.
- Increased daily sales by upselling menu items based on customer preferences.
GMC
Safeway
11.2013 - 12.2017
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Participated in regular trainings to stay current on industry best practices and trends.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at counter to fulfill requests and answer questions.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Education
Sterile Processing Technology
Herzing University
Dearborn, MIHS Diploma -
Mit Academy
Vallejo, CA06.2013
Skills
- Problem-Solving
- Punctual and Dependable
- Physical Strength and Stamina
- Joining Work
- Heavy Lifting
- Attention to Detail
- Team Player
- Material Loading and Unloading
- Quality Control
- Equipment Inspection
Certification
- First Aid/CPR Certified
Timeline
Video Monitoring
Bay Alarm
07.2022 - Current
Rental Clerk
Lost Campers
05.2018 - 03.2020
Food Service Worker
Espostos
03.2017 - 07.2018
GMC
Safeway
11.2013 - 12.2017
Sterile Processing Technology
Herzing University
HS Diploma -
Mit Academy
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