Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Caryn Todd

El Dorado,CA

Summary

Compassionate and dedicated Certified Clinical Nurse Assistant with a proven track record at Western Slope Care Facility. Skilled in patient-centered care and mobility assistance, I enhance client well-being through emotional guidance and meticulous hygiene support. Committed to fostering independence, I effectively monitor health progress and advocate for clients' needs.

Overview

21
21
years of professional experience
1
1
Certification

Work History

IHSS Care Provider

IHSS Public Authority
02.2020 - Current
  • Prepared nutritious meals according to dietary restrictions and preferences for better overall health.
  • Provided transportation and appointments management.
  • Provided transportation for clients to medical appointments, social events, and other necessary outings.
  • Ensured a safe and comfortable environment by maintaining a clean and organized living space.
  • Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
  • Assisted clients with daily living activities, promoting independence and quality of life.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted disabled clients to support independence and well-being.
  • Conducted regular assessments of client health status, identifying potential issues early on for prompt intervention.
  • Enhanced client well-being by providing compassionate care and support tailored to individual needs.
  • ensuring access to necessary resources and services.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Developed individual care plans for clients based on specific needs.
  • Assisted with daily living activities, running errands, and household chores.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Monitored clients' overall health and well-being and noted significant changes.

Sales Associate, Customer Service Clerk, Cashier

Rite-Aid, + Pharmacy
09.2016 - 11.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Collaborated with team members to achieve monthly sales targets.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Sales Associate, Cashier

Home Depot
02.2015 - 08.2015
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Enhanced shopping experience, provided product information and location assistance.

Certified Clinical Nurses Assistant Tech

Western Slope Care Facility
03.2005 - 06.2007
  • Maintained detailed and current records on customers, orders and assignments.
  • Established trust with clients through consistent delivery of high-quality services within estimated timelines.
  • Inspected components, tested wiring and diagnosed system faults.
  • Achieved faster repair times by effectively prioritizing workload based on urgency and importance.
  • Completed basic and semi-skilled work with little or no oversight.
  • Arrived on time for every shift and appointment to repair and maintain [Type] systems.
  • Maintained detailed records of completed tasks, ensuring accurate documentation for future reference.
  • Upheld company reputation for excellence by consistently adhering to industry standards and best practices throughout all tasks performed.
  • Assisted in training new technicians, sharing knowledge and expertise for their professional development.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards.

Education

High School Diploma -

Fountain Valley High School
Fountain Valley, CA
06-1988

Associate of Applied Science - Health And Wellness

Folsom Lake College
Folsom, CA
01-2027

Skills

  • Emotional guidance
  • Hygiene and grooming aid
  • Mobility assistance
  • Patient-centered care

Accomplishments

I have learned to be open minded to customer service direction and community with the understanding things are always changing towards getting the task completed. I am family focused and always in support of wellness.

Certification

  • DCA - Direct Care Aide
  • PCW - Personal Care Worker
  • PCA - Personal Care Aide

Timeline

IHSS Care Provider

IHSS Public Authority
02.2020 - Current

Sales Associate, Customer Service Clerk, Cashier

Rite-Aid, + Pharmacy
09.2016 - 11.2018

Sales Associate, Cashier

Home Depot
02.2015 - 08.2015

Certified Clinical Nurses Assistant Tech

Western Slope Care Facility
03.2005 - 06.2007

High School Diploma -

Fountain Valley High School

Associate of Applied Science - Health And Wellness

Folsom Lake College

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Caryn Todd