Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caryn Turner

Davenport,FL

Summary

Hospitality professional with extensive experience at Walt Disney World, specializing in guest satisfaction and conflict resolution. Demonstrated success in training new team members while upholding cleanliness and safety standards. Skilled in problem-solving and adapting to diverse situations, enhancing guest experiences and promoting team collaboration.

Overview

7
7
years of professional experience

Work History

Brewista

7 Brew
Davenport, FL
03.2025 - Current
  • Works on a team to provide fast, friendly service.
  • Maintains a clean and health-conscious environment while following a multitude of food safety requirements.
  • Adapts to new positions, recipes, or any environment, depending on the circumstances.

Guest Relations Hostess

Walt Disney World - EPCOT
10.2021 - Current
  • Assisting with problem-solving and planning of itineraries for hundreds of guests during their stay at Walt Disney World in a courteous manner.
  • Knowledgeable about the various offerings across Walt Disney World property for guests to enjoy.
  • Heavily involved in the training of new cast members on various technical and communication skills necessary for the role.
  • Ensures the safety of self, fellow cast members, and guests by following safety protocols for cash maintenance and a safe environment.
  • Uses various communication methods to give each guest the same level of service, no matter the language difference.

Guest Services Hostess

Walt Disney World - Blizzard Beach
07.2019 - 10.2021
  • Greeted guests with a smile and a friendly attitude, ready to assist at any given moment.
  • Operated various ticketing services daily, and during high-volume periods.
  • Kept a clean and safe environment for cast and guests in an efficient manner.

Food & Beverage Hostess

Walt Disney World
Blizzard Beach
06.2018 - 07.2019
  • Handled food in a safe environment.
  • Worked on a team to provide fast, friendly service.
  • Adapted to various restaurant environments on a daily basis.

Education

Masters of Public Administration -

Flagler College
St. Augustine, FL
05.2026

Masters of Science - Tourism and Hospitality Management

University of Florida
Gainesville, FL
05.2024

Bachelors of Science - Hospitality Management

University of Central Florida - Rosen College of Hospitality Management
Orlando, FL
12.2021

Skills

  • Hospitality management
  • Active listening and reasoning
  • Conflict resolution
  • Adaptability
  • Self-motivation
  • Guest satisfaction focus
  • Customer service excellence
  • Team collaboration
  • Problem resolution

Timeline

Brewista

7 Brew
03.2025 - Current

Guest Relations Hostess

Walt Disney World - EPCOT
10.2021 - Current

Guest Services Hostess

Walt Disney World - Blizzard Beach
07.2019 - 10.2021

Food & Beverage Hostess

Walt Disney World
06.2018 - 07.2019

Masters of Public Administration -

Flagler College

Masters of Science - Tourism and Hospitality Management

University of Florida

Bachelors of Science - Hospitality Management

University of Central Florida - Rosen College of Hospitality Management

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