Summary
Overview
Work History
Skills
Timeline
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Caryna Padilla

Caryna Padilla

San Antonio,TX

Summary

Energetic, results-driven leader specializing inbuilding teams that perform, properties that surpass occupancy goals and NOI.I have a natural-driven passion for service and selling value in a property. I am a dedicated professional with experience in all aspects of property management Experienced in New Lease-up’s, Market Rate, PFC, and LIHTC communities in a variety of markets and conditions, from Florida, Virginia, Maryland and Texas. I stay current with market conditions, pricing and trends. I specialize in bringing these talents out in others. I know how to motivate and coach teams providing the utmost in the customer service experience.

Overview

18
18
years of professional experience

Work History

Rebranding/Lease Up Property Manager

Richman Properties Services
04.2023 - Current
  • Transitioned property from 3rd party management to owner management.
  • Converted software, accounting, record transfers while maintaining and training staff.
  • Recruited, hired and trained team members
  • Creatively launched marketing programs forging business to business partnerships and coordinating exposure via social media, print.
  • Devise leasing incentivesfor retention and sales incorporating the entire siteteam.
  • Uphold closing ratio of 85% or higher
  • Engage vendors for partnerships adding value to community.
  • Converted property from standard files to "paperless" and also smoothly transitioned residents from onsite payments to online only.
  • Work with the owners to identify, develop and execute capital purchases annually.
  • Methodically prepared application guidelines, lease paperwork and policies.
  • Responsible for procuring all office and maintenance equipment established detailed inventory log.
  • Wrote clear and concise owner's reports weekly for leasing activities, monthly based on findings from financial statements.
  • Coordinate monthly resident and marketing events.
  • Ranked 1st place on Statisfacts results and satisfaction survey and Richman Rockstar recipient Q3 2023
  • Created unique approach to renewal program; starting on resident's move in day.

Lease Up Property Manager

NRP
01.2021 - 09.2022
  • Took over at the end of construction mid pandemic and ensured that the property was leased up to 99/100% while successfully pursuing and collecting rent payments and consistently holding less than 1% delinquency each month. Ensuring that the property was stabilized by October 2021
  • Implemented, maintained and monitored training programs.
  • Preparation of management reports, monthly variance, and annual budget.
  • Developed market study, conducted property shops of staff and comps via phone and email focusing on customer service
  • Responsible for execution of procedures, qualification guidelines, leases and resident files.
  • Created detailed marketing plan through social networking, corporate outreach and advertising with minimal expense
  • Maintained start up inventory of office equipment, maintenance shop and warranty program for 1 year service calls.
  • Initiated a Resident-Retention program starting with move in day, with regular contact inquiring on satisfaction levels.
  • Developed and implemented marketing strategies to increase occupancy rates.
  • Communicated effectively with owners, residents, and on-site associates.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Led property in winning NRP’s 2021 Lease up of the year award

Skills

  • Developed and managed a highly skilled on-site staff through effective recruitment, training and motivation
  • Maintain in-depth knowledge of competition through consistent evaluation of market conditions and trends
  • Partner with cross-functional teams to address business opportunities and challenges
  • Onesite
  • Yardi/CRM/Site Manager
  • Lead to Lease
  • BlueMoon Software
  • Gracehill eLearning
  • Nexus
  • Payscan
  • ADP
  • Kronos
  • Door King
  • LRO

Timeline

Rebranding/Lease Up Property Manager

Richman Properties Services
04.2023 - Current

Lease Up Property Manager

NRP
01.2021 - 09.2022

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Caryna Padilla